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Complex Security Service Manager

4 months ago

Miramar, United States Johnson Controls, Inc. Full time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

What we offer

* Competitive salary and bonus plan


* Paid vacation/holidays/sick time - 15 days of vacation first year


* Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one


* Extensive product and on the job/cross training opportunities with outstanding resources


* Encouraging and collaborative team environment


* Dedication to safety through our Zero Harm policy


* Check us Out: A Day in a Life at Johnson Controls:



What you will do

In this role you will be the Service Manager for our team of 11 members. Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

How you will do it

* Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues.


* Responsible for procuring and mainlining fleet and tools inventory.


* Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.


* Reviews and approves all L&M quotations.


* Responsible for budgeting, forecasting, accounts payables/receivables.


* Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.


* Responsible for safety performance and program compliance.



What we look for

Required

* Technical school training or equivalent experience in the Security or building controls industry.


* Three or more years of management experience in a similar service deliverable environment.


* Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.


* Strong interpersonal, customer service, negotiating skills.


* Demonstrated competence in writing and verbal communication skills.


* Basic financial accounting experience.


* Demonstrated proficiency in MS office products and basic Windows environment.



Preferred

* Diploma in Electronic or Mechanical Systems.


* Two years prior experience in the Security or building controls industry.


* Five plus years in a service management role directing a similar service deliverable team.



#LI-NC1

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.