Customer Service Administrator
3 weeks ago
Customer Service Administrator/ Product Specialist
Digital Services Support Team About the Role
We are seeking a detail-oriented and proactive Product Specialist to join our dynamic Digital Services Support Team. This is a pivotal role that goes beyond traditional customer support you'll be a critical link between customer needs, product development, and service excellence.
Role OverviewAs a Product Specialist, you will:
- Manage and resolve customer support requests across multiple channels
- Provide strategic insights to enhance product development
- Collaborate closely with cross-functional teams to deliver exceptional digital products and services
- Manage customer inquiries via tickets, email, chat, and phone
- Triage and route support tickets efficiently
- Provide timely, accurate information and set clear expectations
- Escalate complex issues to appropriate teams
- Gather and analyze customer feedback
- Document customer interactions and resolution processes
- Collaborate with UX/UI designers, developers, and product managers
- Contribute customer perspectives to product development discussions
- Develop and update user guides and support documentation
- Identify opportunities to enhance customer service processes
- Track and report on key performance indicators (KPIs)
- Prepare comprehensive reports on customer service trends
- Bachelor's degree in Business, Communications, or related field
- Experience with web development and technology platforms
- 5+ years in help desk or customer service within technology sector
- Experience with project management methodologies (Agile, Scrum, Kanban)
- Proven track record in public sector or government digital services
- Strong cross-functional team collaboration skills
- Exceptional verbal and written communication
- Advanced problem-solving and analytical capabilities
- Strong organizational and multitasking abilities
- Technical proficiency with:
- Microsoft Office Suite
- Customer support tools (Helix, Footprints preferred)
- Project management platforms (Jira, Confluence)
- Content management systems (Sitecore a plus)
- Ability to communicate effectively with diverse audiences
- Logical and creative problem-solver
- Comfortable navigating ambiguous work environments
- Maintains strict confidentiality
- Proactive and detail-oriented
Local candidates preferred, with willingness to commute or relocate
Why Join Us?- Opportunity to make a meaningful impact in digital services
- Work with a high-functioning government team
- Continuous learning and professional development
- Collaborative and innovative work environment
-
Customer Service and Sales Administrator
4 weeks ago
Hartford, Connecticut, United States 360 Recruiting Group Full timeOverviewSonics & Materials, Inc. is a leading manufacturer of Ultrasonic Technology, utilizing state-of-the-art machinery and design tools to drive innovation and excellence.Salary and BenefitsWe offer a competitive salary based on experience, with a generous benefits package including health, life, and disability insurance, as well as 16 days of paid time...
-
Customer Service Admin
2 months ago
Hartford, United States ABCO Facility Maintenance Full timeCustomer Service Admin EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. CategoryBusiness Support Description Customer Service...
-
Customer Service Coordinator
7 days ago
Hartford, Connecticut, United States ABCO Facility Maintenance Full timeCompany OverviewWe are a dynamic company in the construction and maintenance industry, providing comprehensive solutions to our clients. Our focus is on delivering high-quality services in a fast-paced environment.Salary$16+ per hour (based on experience)Job DescriptionThe Customer Service Admin handles daily administrative duties such as reporting, typing...
-
Customer Service Coordinator
3 weeks ago
Hartford, Connecticut, United States ABCO Facility Maintenance Full timeOverviewWe are a dynamic company in the construction and maintenance industry, providing comprehensive solutions to our clients. Our focus is on delivering high-quality services in a fast-paced environment.Job SummaryThe Customer Service Admin handles daily administrative duties such as reporting, typing quotes for various departments, inter departmental...
-
Customer Service Coordinator
1 week ago
Hartford, Connecticut, United States Bertera Subaru of Hartford Full timeAbout the RoleWe are looking for a highly organized and detail-oriented individual to join our Service Team as a Customer Service Coordinator. In this role, you will be responsible for supporting Service Writers and Managers with daily tasks, answering phone calls, scheduling appointments, and providing exceptional customer service.ResponsibilitiesAssist...
-
Hartford, United States FastSigns Full timeDo your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for...
-
Administrative Services Coordinator Lead
2 weeks ago
Hartford, Connecticut, United States Pride Health Full timeJob DescriptionWe are looking for an Administrative Services Coordinator to join our team at Pride Health.The successful candidate will have strong administrative, scheduling, and project management skills to support Executive Vice Presidents and Senior Leaders.The estimated salary for this position is $28.00 per hour based on industry standards in Hartford,...
-
Sales & Service Administrator Specialist
2 weeks ago
Hartford, Connecticut, United States 360 Recruiting Group Full timeJob OverviewWe are seeking a highly skilled Sales/Service Admin to join our company. As a Sales/Service Admin, you will be responsible for ensuring the highest level of customer satisfaction through efficient, effective, and superior customer service delivery.Key Responsibilities:Responsible for order entry, answering phone lines, message management, data...
-
Administrative Services Manager
4 weeks ago
Hartford, Connecticut, United States Army National Guard Units Full timeJob OverviewWe are seeking a highly skilled Administrative Services Manager to join our team at Army National Guard Units. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our organization.Job DescriptionThe successful candidate will be responsible for directing administrative services in support of...
-
Customer Service Ambassador
7 days ago
Hartford, Connecticut, United States FastSigns Full time**Job Description**We're seeking an experienced Customer Service Representative to join our team! As a key member of our sales team, you'll be responsible for building relationships with current and prospective customers, providing expert advice on signage solutions, and driving revenue growth through consultative selling.Responsibilities:Develop annual...
-
Administrative Services Coordinator
1 week ago
Hartford, Connecticut, United States Pride Health Full timeAbout the JobPride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices. We are seeking a skilled Support Specialist for Senior Leaders to provide administrative, scheduling, and project support to Executive Vice Presidents and Senior Leaders.You will build...
-
Administrative Services Manager
1 week ago
East Hartford, Connecticut, United States Excellence Dental Network LLC Full timeDream Job Alert:Are you a results-driven Administrative Services Manager looking for a challenging role that utilizes your skills and experience? We have an exciting opportunity for you to join our team and drive excellence in patient care.Key Responsibilities:• Manage daily operations and support multiple dental offices• Develop and implement business...
-
Food Service Administration Director
1 week ago
West Hartford, United States Morrison Living Full timeJob DescriptionWe are seeking a Food Service Administration Director to join our team at Morrison Living in Southington, CT.This is an exciting opportunity for an experienced food service professional to lead our administration team and contribute to the success of our organization.Key Responsibilities:Manage and lead a team of associates in the...
-
Administrative Assistant for Healthcare Services
2 weeks ago
Hartford, Connecticut, United States Connecticut Children's Full timeJob Title: Administrative Assistant for Healthcare Services**About Our Organization**We are a renowned children's health system dedicated to providing exceptional medical care to children. With a legacy spanning over 100 years, we offer a wide range of pediatric services across Connecticut and beyond.**Job Description**We are seeking an experienced...
-
Senior Administrative Services Specialist
2 weeks ago
Hartford, Connecticut, United States J Edward Staffing LLC Full timeJob DescriptionJ Edward Staffing LLC is seeking a highly skilled and experienced Senior Administrative Services Specialist to join our team.About the RoleThis is an excellent opportunity to work in a dynamic environment, providing high-level administrative support to our Executive Vice Presidents and Senior Leaders.Key ResponsibilitiesProvide advanced...
-
Cashier and Customer Service Representative
7 days ago
New Hartford, New York, United States Burlington Full timeCompany Overview: Burlington is a leading off-price retailer offering a wide range of designer and brand-name merchandise at significantly lower prices than traditional department or specialty stores. Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Representative. As a key...
-
Operations Administrative Specialist
3 weeks ago
Hartford, Connecticut, United States ABCO Facility Maintenance Full timeAbout the RoleWe are seeking an experienced Administrative Assistant to support our customer support team. The successful candidate will handle daily administrative tasks, communicate with customers and internal teams, and provide exceptional service.ResponsibilitiesHandling daily administrative tasks, such as submitting hourly reports and data...
-
Administrative Support Professional
1 week ago
Hartford, Connecticut, United States Hire IT People Inc Full timeAbout the RoleHire IT People, Inc is looking for an Administrative Support Professional to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and administrative support to our clients and internal teams.Responsibilities:Provide top-notch customer service to our clients, responding to...
-
Administrative Support Specialist
7 days ago
Hartford, Connecticut, United States ABCO Facility Maintenance Full timeAbout UsWe are a leading provider of facility maintenance services, with a strong reputation for delivering high-quality results. Our team is dedicated to excellence, and we're seeking a talented Customer Service Admin to join us.Salary$16+ per hour (based on experience)Job SummaryThis role involves handling a wide range of administrative tasks, from data...
-
Administrative Services Coordinator
2 weeks ago
Hartford, Connecticut, United States Clearstream Full timeCompany OverviewClearstream is a leading corporate ground transportation company dedicated to providing exceptional service to our clients. We are seeking a highly skilled and customer-focused reservationist with experience in dispatch and DOT regulations.