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Front Desk
4 months ago
Full-time
Description
Job Title: Front Desk & Customer Service Associate.
Department: Administrative - Customer Service Satisfaction.
Company Name: Biomerics.
Location: Location: Salt Lake City, UT.
Position Type: Salary.
Pay: TBD.
Company Overview: Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in the design, development, and production of medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets.
At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to the Biomerics values in all our interactions. It is an exciting time to be part of our collective team. There is no limit to the impact that can be achieved here at Biomerics. We improve and advance our employees' lives and the patients' lives that depend on our products.
At Biomerics we believe in integrity, partnership, empowerment & accountability, trust, agility, teamwork, excellence, and we care. Our team-oriented, customer-focused corporate culture places a premium on building strategic, mutually beneficial partnerships with customers as well as our team members.
Job Description: As Front Desk Associate, you will be responsible for providing excellent customer service and administrative support. You will manage the reception area, handle inquiries, and assist visitors and clients. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently.
Job Role and Responsibilities: Greeting Visitors/Clients: Warmly welcome visitors, clients, or customers as they arrive at the office. Assist, answer questions, and direct them to the appropriate personnel or department.
Answering Phone Calls: Manage a multi-line phone system, answer incoming calls promptly, and transfer calls to the appropriate individuals or departments. Take messages accurately and relay them promptly to the intended recipient.
Scheduling Appointments: Schedule appointments and maintain calendars for meetings, conferences, and appointments. Coordinate with staff members to ensure efficient use of time and resources.
Handling Correspondence: Receive and sort incoming mail, packages, and deliveries. Distribute mail to the relevant recipients and handle outgoing mail and packages as necessary.
Maintaining Reception Area: Always keep the reception area tidy and presentable. Ensure that reading materials, brochures, and other resources are stocked and organized for visitors.
Providing Information: Act as a resource for visitors by providing information about the organization, its services, and its policies. Assist with inquiries related to directions, facilities, or general information.
Administrative Support: Assist with various administrative tasks, such as data entry, filing, photocopying, and scanning documents. Provide support to other departments as needed.
Security and Access Control: Monitor and control access to the premises, ensuring the security and safety of employees, visitors, and assets. Enforce security procedures and protocols as required.
Customer Service Support:
Data Entry and Analysis: Purchase Orders: Receive, review, and process customer purchase orders following the company's order processing procedure and enterprise resource planning (ERP) system.
Regularly communicate with customers to provide feedback on open orders.
Requirements
Job Qualifications:
High school diploma or equivalent.
Previous experience in a customer service or receptionist role is preferred, but not required.
Excellent communication skills, both verbal and written.
Strong organizational and multitasking abilities.
Proficiency in using office equipment such as printers, and multi-line phone systems.
Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team.
Professional appearance and demeanor.
Benefits:?Medical/Dental/Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Paid Vacation Days, Paid Holidays, 401k with match.
Please, No Recruitment Agency calls or emails (we are not using recruitment services for this, or any other role posted).
