Current jobs related to Outpatient Pharmacy Call Center Representative - Lenexa - The University of Kansas Hospital

  • Call Center Representative

    3 days ago

    Lenexa, Kansas, United States The University of Kansas Health System Full time

    Job Title: Call Center AssociateJoin The University of Kansas Health System as a Call Center Associate and play a vital role in providing exceptional patient care and service.Job Summary:The Call Center Associate is responsible for assisting patients with scheduling appointments and insurance registration for The University of Kansas Health System's...

  • Specialty Pharmacy Pharmacist

    4 weeks ago

    Lenexa, Kansas, United States CVS Pharmacy Full time

    Position OverviewWe are seeking a dedicated Pharmacist to contribute to our Specialty Mail Service Pharmacy. This role is integral to the operations of our pharmacy, which focuses on providing specialized medication management and support to patients.Key ResponsibilitiesManage and oversee the dispensing of specialty medications.Provide expert consultation to...

  • Call Center Representative

    1 month ago

    Lenexa, United States Government Employees Insurance Company Full time

    Customer Service Representative – Lenexa, KSSalary: $20.35 per hour / $41,000 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Lenexa, KS office. This...

  • Logistics Call Center Representative I

    2 days ago

    Lenexa, Kansas, United States Quest Diagnostics Full time

    Job SummaryWe are seeking a highly skilled Logistics Call Center Representative I to join our team at Quest Diagnostics. As a key member of our logistics team, you will be responsible for handling inbound calls with Logistics clients and ground Logistics. Your primary responsibilities will include receiving client pick-up request calls, directing clients to...

  • Call Center Representatives

    2 weeks ago

    Lenexa, United States Centrinex Full time

      Join Us!Be part of our growing and awesome team of Customer Service Representatives!Know us! Novasors Call Center Solutions is looking for Call Center Representatives to service our client, CreditFresh, who is the service provider for CBW Bank and offers Lines of Credit to customers across the US. CreditFresh is a leader in the financial industry.  The...

  • Call Center Rep

    2 weeks ago

    Lenexa, United States Radius Global Solutions Full time

    Tired of the same old call center jobs???? Here at Radius, we are building a new call center team!! This new client will provide an opportunity to get in on the ground floor and grow! Come grow your career with us!$14 per hour Training Schedule: 8am-5pm CST Monday-Friday for 3 weeks. Work Schedule: Must be able to work 8 hour shifts between the hours of...

  • Call Center Rep

    4 months ago

    Lenexa, United States Radius Global Solutions LLC Full time

    Job DescriptionJob DescriptionTired of the same old call center jobs???? Here at Radius, we are building a new call center team!! This new client will provide an opportunity to get in on the ground floor and grow! Come grow your career with us!$14 per hourTraining Schedule:8am-5pm CST Monday-Friday for 3 weeks.Work Schedule:Must be able to work 8 hour shifts...

  • Call Center Operations Manager

    3 weeks ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Job SummaryWe are seeking a highly skilled and experienced Call Center Operations Manager to join our team at Choctaw Resort Development Enterprise. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our Call Center, providing exceptional customer service, and leading a team of customer service...

  • Calling Refill Pharmacy Technician

    3 weeks ago

    lenexa, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Collections Call Center Representative

    1 month ago

    Lenexa, United States TrueML Full time

    Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing...

  • Collections Call Center Representative

    2 weeks ago

    Lenexa, United States TrueML Full time

    Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing...

  • Logistics Call Center Representative I

    2 weeks ago

    Lenexa, Kansas, United States Quest Diagnostics Full time

    Job SummaryWe are seeking a highly skilled Logistics Call Center Representative I to join our team at Quest Diagnostics. As a key member of our logistics team, you will be responsible for handling inbound calls with logistics clients and ground logistics. Your primary responsibilities will include receiving client pick-up request calls, directing clients to...

  • Call Center Associate

    2 months ago

    Lenexa, United States The University of Kansas Health System Full time

    Position Title Call Center Associate - Primary Care Southlake Campus Position Summary / Career Interest: The OAM (Office of Access Management) Call Center Associate assists patients with scheduling appointments and insurance registration with The University of Kansas Health System's outpatient clinics. The staff works onsite in a call-center environment...

  • Technical Support Call Center

    7 days ago

    Lenexa, United States AppleOne Full time

    Job DescriptionJob DescriptionPosition Overview: We are seeking a motivated and reliable Tier 1 Technical Support Representative to join our high-volume call center. The ideal candidate will have a proven track record of stability in previous roles and experience in providing exceptional tech support. You will be the first point of contact for our...

  • Pharmacy Technician

    1 week ago

    Lenexa, Kansas, United States CVS Health Full time

    Job SummaryCVS Health is seeking a skilled Pharmacy Technician to join our Specialty Mail Order Pharmacy team. As a Pharmacy Technician, you will play a vital role in ensuring the accuracy and efficiency of our patient's specialty medication orders.Key ResponsibilitiesAccurately read, interpret, and enter prescriptions into our computer system, including...

  • Regional Director of Pharmacy

    2 months ago

    Lenexa, United States PromptCare Companies Inc Full time

    Job DescriptionJob DescriptionDescription:PromptCare is seeking a highly motivated and experienced Regional Director of Pharmacy to join our team. The successful candidate will be responsible for overseeing the pharmacy operations of multiple locations within the region, responsible for the supervision of pharmacy personnel as well as the oversight,...

  • Pharmacy Technician Specialist

    5 days ago

    Lenexa, Kansas, United States CVS Health Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our Coram Sterile Compounding team at CVS Health. As a Pharmacy Technician I – Sterile Compounding, you will play a critical role in ensuring patients receive their medications in a timely and safe manner.Key ResponsibilitiesPreparation and compounding of sterile products in a clean...

  • Pharmacy Technician Specialist

    35 minutes ago

    Lenexa, Kansas, United States CVS Health Full time

    Job SummaryCVS Health is seeking a highly skilled Pharmacy Technician to join our Specialty Mail Order Pharmacy team. As a Pharmacy Technician, you will play a vital role in ensuring the accuracy and efficiency of our patient's specialty medication orders.Key ResponsibilitiesAccurately read, interpret, and enter prescriptions into the computer system,...

  • Clinical Pharmacist PRN

    4 weeks ago

    Lenexa, United States Research Medical Center Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Clinical Pharmacist PRN with Research Medical Center you can be a part of an organization that is devoted to giving back!BenefitsResearch Medical Center, offers a total rewards package that supports the health, life, career...

  • Clinical Pharmacist PRN

    4 weeks ago

    Lenexa, United States Research Medical Center Full time

    Description Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Clinical Pharmacist PRN with Research Medical Center you can be a part of an organization that is devoted to giving back! Benefits Research Medical Center, offers a total rewards package that supports the health, life,...

Outpatient Pharmacy Call Center Representative

4 months ago

Lenexa, United States The University of Kansas Hospital Full time

Position Title

Outpatient Pharmacy Call Center Representative - Days

Southlake Campus

Position Summary / Career Interest:

The Outpatient Pharmacy - Call Center Representative -assists with operations of the Retail Pharmacy Communication Hub for the University of Kansas Health System. This individual supports a patient centered environment by providing courteous and professional customer service. Assists patients, families, and other customers while maintaining confidentiality of patients.

Responsibilities:

1) Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a pharmacist licensed in the state of Kansas. Works with pharmacy administration to comply with state and federal laws.

2) Demonstrates strong telephone and written communication and etiquette skills.

3) Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls. Completes outbound calls to customers in a professional and courteous manner and within appropriate time frames for planned follow up. Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.

4) Demonstrates a high level of commitment, compassion, and customer service to all customers and team members.

5) Maintains compliance with HIPAA policies and regulations.

6) Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient's medications and related issues.

7) Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing.

8) Contacts patients in a timely manner using their established communication preferences (phone, email, online form, text, fax & EHR) to schedule prescription refills. Accurately documents outbound call status and follow up plan as applicable in computer systems to ensure timely and accurate processing of refills.

9) Completes callbacks, provides follow-up materials, generates faxes and electronic messages with accuracy and attention to detail.

10) Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with customers. Uses customer service and critical thinking skills to solve problems for all customers and understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.

11) Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.

12) Actively participates in continuous process improvement. If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions. Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects. If applicable, as part of the program, the staff will uphold the quality of the Patient Management Program to include the development and reassessment of the program.

13) Other duties may be assigned as required.

JOB REQUIREMENTS

Required:

* High School Diploma or GED equivalent
* 2 years' experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls.
* Read, write and speak English.
* *Exceptional communication and phone skills. Ability to handle multiple calls and/or tasks while providing excellent customer service.
* *Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution.
* *Experience utilizing Call Center Software to answer, transfer, page and email.

Preferred:

* Associates or Bachelors Degree in communications, business or health care administration.

Time Type:

Job Requisition ID:

R-31873

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

Need help finding the right job?

We can recommend jobs specifically for you Create a custom Job Alert by selecting criteria that suit your career interests.