Communications Technician

4 weeks ago

Norfolk, United States Faith Regional Health Services Full time

Work Status Details: Full Time | 80.00 Hours Every Two Weeks

Exempt from Overtime: Non-Exempt

Shift Details: Will be required to work outside of normal hours as needed.

Department: IT Telecommunications | Reports To: Manager-IT Infrastructure & Telecommunications

The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Summary:

Will be responsible for all aspects of data and telephone services in all buildings to include changes, software installations and updates, equipment and cabling inventory. Will assist IT Director upon request with reviewing communication/telephone systems work requests, working with communication systems outside contractors, training staff on telephone systems and equipment functions and reconciliation of data and telephone invoices.

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Responsibilities:

Essential Job Duties and Responsibilities:

1. Set-ups, adds, moves and changes for telephones - both on site and at remote sites. Program telephone switches. Install telephone and/or voicemail system and firmware updates. Perform monthly system maintenance for telephone and voicemail. Establish and maintain back up procedures in the event of loss of telephone system. Set-up mailboxes for voicemail. Utilize current telephone service contracts to exchange telephones.

2. Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

3. Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.

4. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.

5. Maintains customer rapport by listening to and resolving concerns; answering questions.

6. Maintains safe work environment by following codes, standards, and legal regulations.

7. Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

8. Updates job knowledge by participating in educational opportunities; reading technical publications.

9. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

10. Work with Information Systems to coordinate necessary upgrades and repairs.

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other information:

Job Requirements:

The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

EDUCATION:

GED or High School Diploma Associate Degree preferred.

EDUCATION FIELD OF STUDY:

Telecommunications, or related field preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

* Current, valid driver's license issued in the state of legal Residence required.
* Operate FRHS-owned vehicles required.



Previous Experience Requirements:

EXPERIENCE:

* Previous experience with service desk systems required.
* Combination of two years of education and experience in supporting voice and data networks required.



Skills/Knowledge Requirements:

SKILLS:

Language Skills - Ability to read, write, speak, and understand the English language required.

KNOWLEDGE:

* Voice and Data Network Management required.
* Cabling required.
* Microsoft Office; specifically, Excel, Outlook and PowerPoint required.



Other Certifications/Requirements:

Your own personal smart phone and Faith Regional mobile apps necessary to perform the functions of this position required.

Faith Regional Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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