Customer Communication Associate

2 weeks ago

Meridian, United States Western States Full time
The position is responsible for providing world class customer communication by acting as the first point of contact internal and external customers. Relays incoming and outgoing calls based on the call type and customers' needs to ensure world class communication. Works with customers and employees to answer questions and escalate complaints.

ESSENTIAL FUNCTIONS:

  • Functions as first point of communication contact for Western States' customers insuring world class customer care.
  • Answers incoming calls within 3 rings, determines nature of inquiry, provides information about products and services as appropriate, directs calls to appropriate department or employee, and relays and routes messages as necessary.
  • Operates multi-line telecommunications system and answers calls in a timely and professional manner.
  • Obtains details of customer issues and/or complaints as needed. Insure customer's issues are handled by appropriate party.
  • Follows up on resolution as appropriate.
  • Escalates non standard or difficult calls to the Customer Communication Supervisor as needed.
  • Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Meets or exceeds customer care and quality standards.
  • Performs clerical duties as needed and assigned such as data entry, typing, customer follow up, etc.
  • Adheres to all customer care standards.
  • Actively cares and advocates safety at Western States. Adheres to all applicable safety policies, procedures and standards.
  • May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
  • Works within and promotes corporate vision, mission, and values of the organization.
  • Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

  • Ability to develop and maintain effective working relationships with others.
  • Knowledge and use of all Microsoft computer products (Word, Excel, Outlook) or other comparable systems.
  • Knowledge and use of multi-line telecommunications systems.
  • Excellent listening and verbal communication skills.
  • Ability to remain calm and de-escalate conflict.
  • Ability to use logic and reasoning to problem solve and provide excellent customer care.
  • Consistent

EDUCATION AND EXPERIENCE:

  • Proof of high school diploma or General Education Degree (GED).
  • Minimum six months equivalent experience using a multi-line telecommunication system to provide world class customer service to external and internal customers preferred
  • Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

  • Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
  • Must be able to meet all safety requirements for applicable safety policies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Communication Associate

    2 weeks ago

    Meridian, United States Western States CAT Full time

    The position is responsible for providing world class customer communication by acting as the first point of contact internal and external customers. Relays incoming and outgoing calls based on the call type and customers' needs to ensure world class communication. Works with customers and employees to answer questions and escalate complaints. ESSENTIAL...

  • Customer Communication Associate

    1 week ago

    Meridian, United States Western States Full time

    The position is responsible for providing world class customer communication by acting as the first point of contact internal and external customers. Relays incoming and outgoing calls based on the call type and customers' needs to ensure world class communication. Works with customers and employees to answer questions and escalate complaints.ESSENTIAL...

  • Community Associate

    3 weeks ago

    Meridian, United States IWG PLC Full time

    Community Associate 3597 E. Monarch Sky Lane Suite 240 83646 Meridian Idaho, United States of America The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We've built the world's largest workspace network so that our...

  • Customer Experience Associate

    2 days ago

    Meridian, Mississippi, United States Waste Pro USA, Inc. Full time

    Job DescriptionWe are seeking a Customer Experience Associate to join our team at Waste Pro USA, Inc. As a key member of our customer service team, you will be responsible for providing timely and effective resolutions to customer inquiries and issues.Main Tasks:You will receive and process customer calls in a professional and courteous manner, ensuring that...

  • Customer Service Associate

    2 weeks ago

    Meridian, Mississippi, United States Sam's Club Full time

    Job Description:Sam's Club is seeking a talented Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service and ensuring that members have a positive shopping experience.Key Responsibilities:Provide excellent customer service by acknowledging members, identifying their...

  • Customer Service Associate

    3 months ago

    Meridian, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 5100 HWY 39 NORTH [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Associate

    3 weeks ago

    Meridian, Idaho, United States Brown & Brown Insurance Full time

    Job OverviewAt Brown & Brown Insurance, we are seeking a highly skilled Customer Service Associate to join our Employee Benefits Team in Idaho. As a key member of our team, you will play a vital role in supporting our Account Managers and ensuring seamless service delivery to our customers.About the RoleThe successful candidate will possess excellent...

  • Customer Experience Associate

    2 weeks ago

    Meridian, Idaho, United States Wingstop Full time

    OverviewWe are seeking a highly motivated and friendly individual to join our team as a Customer Experience Associate at Wingstop. This role involves delivering exceptional service to our guests, creating positive experiences, and providing authentic interactions.

  • Customer Service Associate

    2 days ago

    Meridian, Mississippi, United States Family Dollar Full time

    About Family Dollar: At Family Dollar, we pride ourselves on offering our customers a wide selection of quality products at everyday low prices. Our stores are staffed by friendly and knowledgeable associates who are dedicated to providing excellent customer service.">The Job: We are looking for a Customer Service Representative to join our team in...

  • Sales and Customer Experience Associate

    2 weeks ago

    Meridian, Idaho, United States SYUFY GROUP Full time

    Company OverviewVilla Sport Athletic Clubs, Villa Sport Fitness, and Axiom by Villa Sport offer a dynamic work environment where employees thrive in a fast-paced setting. Our portfolio includes clubs across multiple states, providing opportunities for growth and development. We strive to create energizing environments where fitness, family, and fun come...

  • Account Associate, Customer Service

    3 weeks ago

    Meridian, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Communication Specialist

    2 weeks ago

    Meridian, Idaho, United States Western States CAT Full time

    About the RoleAs a Customer Communication Associate at Western States CAT, you will play a vital role in ensuring that our customers receive top-notch service and support. Your primary responsibility will be to act as the first point of contact for internal and external customers, providing assistance and resolving issues in a timely and professional...

  • Communication Access Specialist

    2 weeks ago

    Meridian, Idaho, United States Sorenson Full time

    Job Summary:">Sorenson Communications is a leading provider of Video Relay Service (VRS) and onsite interpreting services. We are seeking skilled Sign Language Interpreters to join our team in delivering exceptional communication access solutions.">About Us:">We pride ourselves on being industry leaders, driven by our passion for connecting people through...

  • Customer Service Representative

    7 days ago

    Meridian, United States Tide Cleaners Full time

    Job Title: Part-Time Customer Service AssociateLocation: Tide Cleaners, South MeridianPosition Type: Part-Time (Approximately 10-15 hours per week)Work Schedule:Monday-Friday: 3:00 PM - 6:30 PMSaturday 9:00 - 3:00 PMJob Summary:We are seeking a reliable and customer-focused Part-Time Customer Service Associate to join our team at Tide Cleaners. This role...

  • Customer Service Representative

    6 days ago

    Meridian, United States Tide Cleaners Full time

    Job Title: Part-Time Customer Service AssociateLocation: Tide Cleaners, South MeridianPosition Type: Part-Time (Approximately 10-15 hours per week)Work Schedule:Monday-Friday: 3:00 PM - 6:30 PMSaturday 9:00 - 3:00 PMJob Summary:We are seeking a reliable and customer-focused Part-Time Customer Service Associate to join our team at Tide Cleaners. This role...

  • Store Associate

    3 days ago

    Meridian, Mississippi, United States Sears Holdings Corp. Full time

    About the Position: Sears Holdings Corp. is hiring a Store Associate to join our team. As a Store Associate, you will be responsible for maintaining a clean and organized store environment, processing sales transactions, and providing exceptional customer service.Key Responsibilities:Maintain a clean and organized store environmentProcess sales transactions...

  • Sales and Customer Service Representative

    2 days ago

    Meridian, Idaho, United States Chico's Full time

    About UsChico's FAS, Inc. is a leading retailer offering a wide range of fashionable clothing and accessories for women. We are committed to providing an inclusive and collaborative work environment where our employees can grow and develop their careers.Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a...

  • Sales Associate

    2 months ago

    Meridian, United States Knitwell Group Full time

    About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...

  • Customer Experience Representative

    2 weeks ago

    Meridian, Idaho, United States SYUFY GROUP Full time

    h1 {font-family: Arial; color: #2196F3;}Member Services AssociateJob Summary:We are seeking a skilled and customer-focused Member Services Associate to join our team at Axiom by Villa Sport. As the first point of contact for members and guests, you will be responsible for providing exceptional service and ensuring a smooth experience for all who visit our...

  • Hunting Sales Associate

    3 months ago

    Meridian, United States Sportsman's Warehouse Full time

    Sportsman's Warehouse - 3797 E. Fairview Avenue [Sales Associate / Team Member] As a Hunting Associate at Sportsman's Warehouse, you'll: Greet and acknowledge every customer; Be knowledgeable of products carried and present to customers using company sales techniques; Perform all other aspects of customer service in the archery department; Assist in...