Client Navigator
3 weeks ago
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
SUMMARY OF DUTIES AND RESPONSIBILITIES:
• Greet and direct members.
• Schedule new and established WTC member appointments.
• Perform daily registration adhering to H+H guidelines.
• Call members and answer all inquiries via email, fax and or phone. Record all messages.
• Review records and documentation. Scan all incoming medical records and applicable documentation into the EMR for new and established members.
• Educate members about the details of upcoming appointments (including examinations, assessments and test) to support a positive patient experience.
• Follow NYC Health + Hospitals policies and procedures and relevant regulatory guidance to ensure patient safety and compliance with privacy laws.
• Collaborate with providers, nurses, social workers and all other clinical staff to ensure an excellent patient experience for all members
• Provide administrative assistance to the clinic administrator and assistant director.
• Assist members in navigating the federal Zadroga Act including all benefits.
• Provide coordination support to the various WTC teams including but limited to, the WTC-3 Certification team, Care Management and Data Center.
• Participate as an active member of the WTC team and H+H/Bellevue, including attending meetings as requested by supervisor.
• Assist with obtaining and entering insurance information.
• Verify all insurance eligibility via RTE in EPIC and or insurance companies.
• Liaise between WTC Front desk, WTC Claims and H+H/Bellevue Finance Department
• Help patients understand how to access hospital services by providing pertinent information and answering questions.
Minimum Qualifications
Assignment Level I
1. High School diploma or GED; and
2. One (1) year of full-time customer service experience; and
3. Good written and oral English communication skills; and
4. Computer skills, including word processing, spread sheet and/or database software programs
Assignment Level II
1. High School diploma or GED; and
2. Two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience; and
3. Good written and oral English communication skills; and
4. Computer skills, including word processing, spread sheet and/or database software programs
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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