Central Scheduler

2 weeks ago

Crystal River, United States The Tampa General Hospital Foundation Inc Full time

The Imaging Scheduling Coordinator provides outstanding customer service to patients, providers and clinical teams with the primary task of coordinating the exchange of information related to imaging services and performs scheduling and other administrative functions to ensure high quality imaging services are accurately delivered. In addition to adhering to all policies and Standards of Behavior, the following job duties are performed:

* Presents a professional, welcoming, supportive, and calm demeanor during all aspects of interactions with customers
* Demonstrates exceptional written and verbal communication skills, effectively articulating key information to all customers and care teams in terms they understand
* Performs imaging scheduling functions via phone, computer and/or face-to-face as requested by ordering providers and/or department leadership.
* Provides complex care coordination for multiple modalities and accurately documents relevant information within all information systems.
* Demonstrates proficiency in the utilization of the hospital systems to ensure accurate decision making and specific patient instructions are disseminated
* Effectively utilizes critical thinking and expert judgment skills to resolve complex situations
* Proactively identifies solutions for issues that hinder service deliver and works collaboratively with all necessary parties to ensure optimal resolution
* Proactively provides all necessary exam preparation, travel, parking, and appointment specific documents to the customer in a timely manner
* Maintains working knowledge of multiple specialty services and imaging disciplines to facilitate exceptional customer experience.
* Proactively fosters and supports a culture of team work and collaboration
* Proactively participates in department problem solving and team meetings.
* Takes ownership for personal career and professional development, working cooperatively with peers, department, and organizational leadership resources.

Performs other administrative duties & tasks as assigned.

Minimum Education: High school diploma or equivalent.

Experience: Experience in medical terminology and related health care field preferred

Knowledge, Skills and Abilities: Effective oral and written communication skills in the English language. Ability to perform effectively in a fast paced and stressful environment.

Licenses/Certificates: BLS - American Red Cross or American Heart Association

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