Patient Access Registrar II, Days, FT40

3 weeks ago

Madison, United States Norton Healthcare Full time
  1. Patient Access Registrar is often the first point of contact for our patients, families and visitors, as well as front line staff in the Emergency Department or Hospital Registration. PAS Registrar is responsible for interviewing patients in an above average accurate and time efficient registration process. Ensures HIPAA standards are adhered to and followed in accordance to the Organizational policies, including the Code of Ethical Behavior. The Patient Access Services Registrar will comply with government and state regulations, which include but not limited to:

  • EMTALA,

  • Billing compliance,

  • Medicare Advanced Beneficiary Notification,

  • Important Message from Medicare letter,

  • MSPQ completion

  • Payer knowledge.

  1. ACCOUNTABILITIES

    Incumbents may be required to perform job related tasks other than those specifically presented in this job description. The following is not an extensive list of responsibilities. This list of essential duties and responsibilities are intended to provide a representative summary of the major duties and responsibilities performed:

  • Captures all critical data elements including but not limited to: Name, address, Social Security number, Date of Birth, Insurance(s) information, guarantor, etc.

  • Performs accurate registration in Meditech/LSS, while maintaining a predetermined QA accuracy score.

  • Determines eligibility and benefits utilizing online vendor.

    • Identifies true self pay patients and routes patient account information to third party eligibility vendor when appropriate.

    • Effective communication skills, which encompasses written and verbal communications.

    • Effective documentation skills to provide detail to any given situation for Supervisor and/or Director to confidently discuss without Lead present.

  • Participates in collection of and meets monthly Point of Service Cash goals as assigned by Director.

    • Requests and collects cash from patients according to policy and procedures.

    • Inform patients of their payment options, including payment plans, financial assistance programs and compassionate care program.

  • Performs other job related duties including, but not limited to: registrations in multiple systems, coverage of ancillary departments, as well as other duties assigned by the Director or Supervisor.

  • Develops positive customer relationships by anticipating and providing solutions to the needs of internal and external customer populations and by giving a high priority to customer satisfaction

  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.

    • Maintains confidentiality and protects sensitive data at all times.

    • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

  • Develops positive customer relationships by anticipating and providing solutions to the needs of internal and external customer populations and by giving a high priority to customer satisfaction by working with Quality to improve and sustain acceptable HCAPS scores for Patient Access.


  • Two years of post-high school education or the equivalent business experience preferred

  • Strong interpersonal and communication skills. Computer experience with PC concentration and the ability to analyze data and generate and interpret reports.

  • Meditech or LSS experience preferred.

  • Microsoft Office applications (Access, Excel, Word, Project) and Lotus notes preferred.

  • Must exhibit a high degree of personal initiative, sound judgment, maintenance of confidentiality and discretion, and excellent decision-making skills to achieve organizational objectives.

  • Requires a "team player" with excellent interpersonal skills, both verbal and in writing.

  • Shall be able to articulate the organization's goals and mission.

  • Must be able to interact with a diverse population.

  • Ability to recognize when there is a problem situation and escalate to management

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