Credit Union Collections Specialist

4 weeks ago

Portland, United States Pacific NW Federal Credit Union Full time

Pacific NW Federal Credit Union in NE Portland is seeking a full-time Collections Specialist I to help collect on early to mid-stage delinquent loans and accounts. Is working for an established, not-for-profit financial institution that cares about its members appealing to you? Are you a self-starter with excellent communication and a passion for customer service? If so, please continue reading

This position starts at a highly competitive rate starting between $20-24. We provide exceptional benefits and perks, including 4 weeks paid time off (PTO), participation in our health plan after 30 days, a 401(k) with company match after 6 months, paid life, LTD & AD&D insurance, a paid reserve sick bank, paid holidays, paid volunteer time, and loan discounts.

ABOUT PACIFIC NW FEDERAL CREDIT UNION

We are a financially strong and growing not-for-profit financial institution that has been in business since 1942, with three branches serving the greater Portland, Vancouver, and Hood River areas. Our mission is to be our members' "financial partner for life," and we show our commitment by giving back to our community through financial literacy events and education. As a smaller credit union, we are able to personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations

A DAY IN THE LIFE OF A COLLECTIONS SPECIALIST I

As a Collections Specialist, you will be critical part of our Collections team, reporting to the Collections Manager. You will be collecting on early to mid-stage delinquent loans and accounts by:

  • Contact members to collect on delinquent loans and overdrawn accounts;
  • Handle texting and email campaigns;
  • Generate, print, and mail daily letters;
  • Monitor and respond to general inquires sent to the Collection's group via phone, text, email, and chat.

This position offers the potential for a remote/in office hybrid schedule following at least three months of successful employment. You will get great satisfaction out of serving members who may be experiencing hardship and contributing to the financial stability of the Credit Union.

COLLECTIONS SPECIALIST I QUALIFICATIONS

  • Minimum of 1 year Credit Union or Banking experience REQUIRED
  • Minimum of 6 months collections experience PREFERRED
  • Must possess strong written and verbal communication, ability to work in a fast-paced environment, ability to learn and adapt to new technology.
  • Must possess strong skills in multi-tasking, de-escalation techniques, attention to detail.
  • Ability to work independently and in a team environment.

Are you self-motivated, service-oriented, and organized? Are you looking for fulfilling work that is more than just a job? If yes, we want to hear from you

COLLECTIONS SPECIALIST I WORK SCHEDULE

This position works M - F 8:30am - 5pm, with some opportunity to work some remote hours following three months of successful employment.

ARE YOU READY TO JOIN OUR COLLECTIONS TEAM?

If you feel you'll be perfect as our Collections Specialist I apply now using our initial 3-minute, mobile-friendly application.

Location: 97220

Pacific NW Federal Credit Union is proud to be an Equal Opportunity Employer. We respect individual differences, value diversity, and practice inclusivity. We do not discriminate on the basis race, color, religion, national origin, sexual orientation, gender identity or expression, pregnancy, marital status, disability, genetic information, age, protected activity, parental status, military service, or any other non-merit factor.



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