Current jobs related to Member Service Specialist - Portland - Consolidated Community Credit Union

  • Member Services Support Specialist

    3 weeks ago

    Portland, United States NWCUA Full time

    **Member Services Support Specialist** **Credit Union:** Forrit Credit Union **Region:** Portland, OR **Type:** Staff **Closing:** 7/31/2021 **Job Description:** If your answer is Yes! to any of these questions, then look no further. Forrit Credit Union has a Member Services Support Specialist position available. It is a great starting point if you are...

  • Sanitation Services Specialist

    3 weeks ago

    Portland, Oregon, United States Providence Service Full time

    Position OverviewSanitation Services Specialist at Providence St. Vincent Medical Center Guest Housing (On-Call, Days)Compensation begins at $19.01/hr, with potential increases based on experienceCurious about the role of a Sanitation Services Specialist? Discover more!The Guest Housing Center serves as a supportive environment for individuals affected by...

  • Customer Service Specialist

    3 weeks ago

    Portland, Oregon, United States Providence Health & Service Full time

    Position Overview:As a vital member of the Call Center Team, the Customer Service Specialist plays a crucial role in supporting both patients and internal departments. Under the guidance of the Call Center Supervisor, this position is dedicated to advocating for patients of Providence Health & Services.Key Responsibilities:- Assist patients in navigating the...

  • Patient Services Specialist

    17 hours ago

    Portland, Oregon, United States Providence Service Full time

    About the RoleWe are seeking a highly skilled Patient Services Specialist to join our team at Providence Portland Medical Center. As a key member of our revenue cycle team, you will play a critical role in ensuring accurate and timely patient account reimbursement.Key ResponsibilitiesObtain complex demographic, insurance, and medical information from...

  • Patient Services Specialist

    2 days ago

    Portland, Oregon, United States Providence Service Full time

    About the RoleWe are seeking a highly skilled Patient Services Specialist to join our team at Providence Portland Medical Center. As a key member of our revenue cycle team, you will play a critical role in ensuring accurate and timely patient account reimbursement.Key ResponsibilitiesObtain complex demographic, insurance, and medical information from...

  • Patient Services Specialist

    2 days ago

    Portland, Oregon, United States Providence Health & Service Full time

    Job SummaryWe are seeking a highly skilled Patient Services Specialist to join our team at Providence Portland Medical Center. As a key member of our revenue cycle team, you will play a critical role in ensuring accurate and timely patient account reimbursement.Key ResponsibilitiesObtain and verify complex demographic, insurance, and medical information to...

  • Security Specialist

    2 months ago

    Portland, Oregon, United States Security Industry Specialist Full time

    About this position:Department: Retail Location (City/State): Portland, OREmployment Type: Full timeAbout us:Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant...

  • Culinary Service Specialist

    2 weeks ago

    Portland, Oregon, United States Providence Health & Service Full time

    Job OverviewCulinary Service Specialist at Providence Health & Services (On-Call, Day Schedule).All Culinary Service personnel are expected to deliver exceptional customer care to patients, family members, volunteers, medical professionals, and staff. Adherence to the Service Excellence Standards of Behavior is mandatory at all times.At Providence, our...

  • Patient Services Specialist

    2 weeks ago

    Portland, United States Providence Service Full time

    Description Patient Services Specialist at Providence Portland Medical Center, in Portland, OR. Various Shifts and Schedules Available Full-Time/Day Per Diem/Variable One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services...

  • Patient Services Specialist

    4 weeks ago

    Portland, United States Providence Health & Service Full time

    Job DescriptionPatient Services Specialist at Providence Portland Medical Center, in Portland, OR.Various Shifts and Schedules AvailableFull-Time/DayPer Diem/VariableOne Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our...

  • Patient Services Specialist

    1 month ago

    Portland, United States Providence Health & Service Full time

    Job DescriptionPatient Services Specialist at Providence Milwaukie Hospital, in Milwaukie, OR.Full-Time/Night Shift One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from...

  • Patient Services Specialist

    3 weeks ago

    Portland, United States Providence Health & Service Full time

    Job DescriptionPatient Services Specialist at Providence Portland Medical Center, in Portland, OR.Various Shifts and Schedules AvailableFull-Time/DayPer Diem/VariableOne Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our...

  • Electrophysiology Specialist

    7 days ago

    Portland, Oregon, United States Providence Service Full time

    About the RoleWe are seeking a highly skilled Electrophysiology Specialist to join our team at Providence St Vincent Medical Center. As a key member of our Arrhythmia Services team, you will provide frontline technical and clinical support for electrophysiology procedures.Key ResponsibilitiesProvide advanced technological application skills for...

  • Patient Services Specialist

    2 weeks ago

    Portland, United States Providence Health & Service Full time

    Job DescriptionPatient Services Specialist at Providence St Vincent Medical Center in Portland, Oregon. Part Time/Evening Shift One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all...

  • Patient Services Specialist

    1 week ago

    Portland, United States Providence Health & Service Full time

    Job DescriptionPatient Services Specialist at Providence Portland Medical Center, in Portland, OR.Various Shifts and Schedules AvailableFull-Time/DayPer Diem/Variable One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our...

  • Patient Services Specialist

    3 days ago

    Portland, Oregon, United States Providence Health & Service Full time

    Job SummaryWe are seeking a highly skilled Patient Services Specialist to join our team at Providence Health & Services. As a Patient Services Specialist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience for all.Key ResponsibilitiesProvide exceptional customer service...

  • Field Service Business Training Specialist

    4 months ago

    South Portland, United States Charlie Burnham Energy Service, Inc. Full time

    Dead River Company is seeking a Field Service Business Training Specialist to join our team. This position is based out of South Portland, ME.Position Summary: The Field Service Training Specialist is responsible for providing a consistent training experience for all new hires and existing employees to effectively perform their job functions. An important...

  • Biomedical Equipment Specialist

    1 week ago

    Portland, Oregon, United States Providence Health & Service Full time

    Job SummaryThe Biomedical Equipment Specialist is responsible for the installation, electrical safety inspections, periodic maintenance, performance testing, and major and minor repairs of medical equipment in assigned areas of the hospital, as well as external/retail clients.Key ResponsibilitiesOperate sophisticated test equipment and instrumentation for...

  • Customer Service Specialist

    4 weeks ago

    Portland, United States Ultimate Staffing Full time

    Ultimate Staffing is a proud member of the Roth Staffing family, one of the largest private staffing companies in the U.S. With locations nationwide, we stand out as the only staffing firm to receive top industry accolades for being the Best Staffing Customer Service Specialist, Customer Service, Staffing, Specialist, Retail

  • Patient Service Specialist

    2 months ago

    Portland, United States Providence Health & Service Full time

    Job DescriptionThe Patient Services Specialist (PSS) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Our clinicians and staff strive to create a distinctive health care experience for each patient - one...

Member Service Specialist

4 months ago

Portland, United States Consolidated Community Credit Union Full time
Job DescriptionJob Description

Job Summary

As part of our Contact Center, the Member Service Specialist will use their knowledge of financial products, services, and procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, and resolve issues, and member concerns. Our inclusive culture, rich benefits, continuous improvement mentality, and our commitment to the communities we serve, make Consolidated Community Credit Union an excellent place to spend the other half of your life.

Job Responsibilities

 

·        Work with members by phone to leverage excellent active listening, effective consultation, and problem-solving skills in responding to member inquiries on financial account transactions.

·        Process member transactions by phone including but not limited to: transfers, balance inquiries, loan payments, issuing cashier’s checks, etc.

·        Assist with other member operational requests such as, wire transfers, credit/debit card inquiries, IRA transactions, stop payment requests, etc.

·        Process mail; posting check deposits and loan payments.

·        Assists members by phone with troubleshooting CCCU Online Banking and Mobile Applications as well as navigating CCCU’s main website.

·        Monitor and respond to CCCU member emails, online/mobile banking secure messages and SMS messages.

·        Responsible for daily balancing of Admin office checks

·        Completes check scanning and scanning of daily work and other credit union documents

·        Promote and cross-sell CCCU-appropriate products and services to assist members with saving time and money

·        Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance

·        Light debit card duties include but are not limited to: troubleshooting, travel notices, case management, etc.

·        Comprehend and adhere to all company-wide and department-specific policies, procedures, and regulations to mitigate risk and complete all compliance training

·        Develop knowledge in Credit Union practices and procedures applicable to the role to ensure consistent application and compliance with industry regulations.

·        Other duties as assigned.

 

Knowledge, and Abilities

·        Demonstrated excellence in providing customer service to members, sponsoring companies, and fostering a positive working environment.

·        Comfortable working in a fast-paced environment.

·        Ability to present, explain and refer to products and services and to guide and assist others in these activities.

·        Excellent email, phone, and PC skills (Microsoft Office Suite), with the ability to learn new software and process high-volume transactions through the use of technology.

·        Strong ability to multi-task while maintaining attention to detail and performing follow-through on problems through resolution.

·        Excellent communication skills including effective listening, speaking, problem-solving, and tact in dealing with internal and external members and colleagues.

·        Advanced problem resolution skills.

·        Ability to maintain privacy and confidentiality.

·        Must be dependable in being at work, being on time, and meeting deadlines.

·        Must have the ability to work independently with minimum supervision and exercise good judgment, initiative, and tact in dealing with members, supervisors, and staff.

·        Must have the ability to work as a team player while using discretion in decision-making and sound judgment in problem-solving.

 

Education and Experience and Certifications

·        One year of work experience in a fast-paced customer service role that includes experience assisting customers in a call center environment preferred.

·        Strong communication and interpersonal skills and experience in using technology to accomplish work.

 

Physical Requirements

·        Repeated motions may include the wrists, hands, and/or fingers.

·        Ability to use a keypad and keyboard and mouse for extended periods of time.

·        Vision and hearing to normal range (or corrected).

·        Adjusting, lifting, carrying, or pushing/pulling objects up to 25 pounds in all directions.

·        Remaining in a stationary position, often standing or sitting for prolonged periods.

·        Moving about to accomplish tasks or moving from one work site to another.

·        May occasionally work additional hours, and in other departments as necessary to accomplish organization objectives, goals, and projects.

·        Rare travel to other branch locations

 

Other Requirements

·        Must be bondable - credit and background check required.

·        Reliable transportation. Employees must be able to infrequently travel between branches.

·        Ability to follow all Credit Union policies and procedures as well as all banking regulations and federal, state, and local laws.

NOTICE 

·        This job description in no way states or implies that these are the only tasks to be performed by the person occupying this position. You are required to follow any other instructions and to perform any other job-related duties.

·         Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this position successfully, you will possess the abilities and aptitudes to perform each task proficiently.

·        Ability means to possess and apply both knowledge and skill.

·        This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position.

·        This job description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on the Credit Union's needs, being in good standing, fully competent performance, and other non-discriminatory issues.

·        All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

·        Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

·        This position description does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.