HR Shared Services Specialist

4 weeks ago

Cleveland, United States AmTrust Financial Services, Inc. Full time

The HR Shared Service Specialist is the first point of contact for incoming inquiries, issues, and requests for the HR Department. This could include inquiries regarding benefit programs including health & welfare, payroll and general HR policies and program support for business groups and employees. General administration includes:


  • Responds to employee questions and resolves issues regarding policies, benefits, employment, payroll, PTO, etc. within a timely fashion. 
  • Provides accurate explanation of individual time-off balances, timesheets, benefits, etc. to employees.
  • Escalates issues as needed to the appropriate partner within HR through ServiceNow.
  • Maintain working knowledge of company policies to provide guidance to employees and managers to ensure compliance and consistency.
  • Liaise with each function of HR to resolve employee and manager issues to include: Benefits, Leave of Absence, Compensation, Recruiting, Training, Business Partners, HRIS, and Payroll. 
  • Provides administrative support to all areas of Human Resources.
  • Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.
  • Provide strong customer service with an empathetic tone.
  • Prepare, copy, and distribute employee materials.
  • Assist with special projects as needed.

  • Associate degree or equivalent relevant Human Resource Generalist experience.
  • The ideal candidate will possess strong computer skills, particularly with Excel, and other Microsoft Office suite software.
  • Must be able to respect the confidential nature of environment.
  • Strong customer service skills.
  • ServiceNow and Workday experience is a plus.
  • This position requires excellent organizational skills, customer service orientation, attention to detail, the highest level of accuracy,
  • Excellent analytical skills and strong verbal and written communication skills. One must have an ability to maintain confidentiality, multi-task, and work in a fast-paced environment.
  • Ability to uphold AmTrust core values of excellence, innovation, integrity, responsibility, inclusion, and teamwork. 

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

 

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

 

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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