Guest Services Specialist

1 month ago

Cleveland, United States Great Lakes Science Center Full time
Job DescriptionJob DescriptionCompany Description

At Great Lakes Science Center, we make science, technology, engineering and math (STEM) come alive to feed the inner sense of curiosity for guests of all ages. We believe in the value of using real scientific challenges through opportunities to invent, design, tinker and create to encourage curiosity and experimentation. The Science Center remains committed to developing informal science education programs that inspire young minds, improve STEM literacy and cultivate the creative, critical thinkers who will shape the future of Northeast Ohio.

Job Description

Summary:

Guest Services Specialists provide excellent and high-quality guest experiences while working as a greeter, cashier, concierge, phone operator and usher. Guest Services Specialists help guests in all aspects of their visit, from planning their day, to purchasing tickets, to promoting membership sales and encouraging return visits. The Guest Services Specialist position is a part-time position, including holidays and weekends.

Essential Duties and Responsibilities:

  • Comply with all Great Lakes Science Center policies and procedures to ensure a safe environment for colleagues and guests.
  • Embrace and demonstrate the Great Lakes Science Center guest service philosophy by actively welcoming visitors and providing accurate information regarding Great Lakes Science Center facility, activities, events, and attractions.
  • Cultivate additional revenue and repeat business through excellent guest relations and promoting membership and combination tickets.
  • Utilize the Outbound/Counterpoint ticketing software at the Science Center and Steamship William G. Mather box offices to quickly and accurately sell admission tickets, memberships and special event tickets (when applicable) following Great Lakes Science Center cash handling procedures at all times.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

  • Experience in customer service, sales and previous cashier experience strongly preferred.
  • Honest, reliable, customer focused and courteous individual with initiative who enjoys working in a fast-paced and fun environment.
  • Candidate must be able to work closely and effectively with the general public, educational community and Science Center staff while being friendly and outgoing.
  • Has the curiosity to learn about Science Center attractions and programs and is able to communicate that to guests in an engaging and inclusive way.
  • Excellent telephone and interpersonal communication skills required.
  • Professional attitude and appearance are required.
  • Must be able to work in rain or shine, and be able to traverse open decks, navigating steep stairways and high door thresholds, as some shifts may occur aboard a historic steamship.


Additional Information

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

 

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Rate: $15.00/Hr

Equal Employment Opportunity Statement:

It is the policy of GLSC to provide equal employment opportunities (EEO) free from illegal discrimination, harassment and retaliation to all qualified applicants for employment without regard to race, color, religious affiliation, sex (including pregnancy), sexual orientation, gender identity, or gender expression, national origin, ancestry, citizenship, immigration status, age, source of income, familial status, marital status, veteran or military status, genetic information, disability or any other basis protected by applicable

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