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Call Center Associate
4 months ago
Call Center Associate Healthcare
We are looking for a Call Center Associate, who will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. You respond to all healthcare related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Responsibilities:
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide calm conflict resolution and problem solving for customers.
- Minimum one year of customer service experience, preferably in the healthcare industry
- Highly organized, task-oriented, and have the ability to work in a fast-paced environment.
- Demonstrated problem-solving and troubleshooting skills
- Excellent written and verbal communication abilities
- Minimum of High school diploma or equivalent
