Emergency Services OVERNIGHT Support Staff

2 weeks ago

Seattle, United States Real Escape from the Sex Trade Full time
Emergency Services OVERNIGHT Support Staff

REST Job Description

BACKGROUND

REST exists to expand pathways to freedom, safety and hope in order to end sex trafficking. REST offers programs that are centered on the strengths, needs and individual choices of each survivor we serve. We offer a continuum of care that includes outreach, a 24/7 hotline, community advocates, a drop-in center, an economic empowerment program, emergency shelter, residential program, and housing services. We are inspired by our faith as a Christian organization, are dedicated to serving people of all faith backgrounds, and do not require faith engagement. Our culture is influenced by our values of belonging, honor, trustworthiness, and tenacity.

All applicants will be considered for employment without attention to race, color, sexual orientation, national origin, veteran or disability status. This position is open to cisgender and transgender females as the primary work location is for women only. As a Christian organization, this position must work in harmony with the organization's statement of faith and support the spiritual health of the organization.

REST is committed to building a diverse workforce. We strongly encourage survivors of sexual exploitation and people of color to apply.

ROLE SUMMARY

The Emergency Services Support Staff position is a part of the Emergency Services team, who are responsible for coverage in the REST's Emergency Receiving Center (ERC) and 24/7 hotline. The ERC is a short-term emergency shelter for adult women who have experienced sex trafficking or the sex trade. Guests can stay at the shelter in individual rooms for an initial 30 days, with the option for ongoing extensions of 30 days depending on individual self-identified needs and engagement in services. Guests of the ERC receive stabilizing support like crisis intervention, referrals for on-site medical, mental health, and substance use treatment, and support groups. REST's 24/7 hotline responds to calls from survivors, providing resources, information, and emotional support. Support Staff are often the first point of contact clients make when accessing shelter and hotline services with REST and play a critical role in ensuring services are running smoothly. Central to this position is the ability to develop trusting relationships while maintaining policies and procedures to ensure safe and effective programming. All members of the Emergency Services team work in a cohesive manner to support the individual physical, emotional, and spiritual needs of guests.

SCHEDULE

Full-time at 36 hours/week. Night-Time Hours. Schedule is at the supervisor's discretion.

The Emergency Receiving Center and Hotline are open 24/7. This position can work additional shifts when staff are sick or on vacation. This position works in a 24/7 shelter and some holiday hours are required.

COMPENSATION

Support Staff earn $26.00/hour for night-time hours. REST has adopted a salary scale as part of its compensation plan. A range indicates the intention to accommodate those with varying years of relevant experienced, as determined by the salary scale. All positions are paid above the 50th percentile according to the most recent King County Wage and Benefit Survey for nonprofits.

LOCATION

REST's office is located in South Seattle.

RESPONSIBILITIES
  • Provide a consistent presence in the shelter and on the hotline, building relationships with guests, providing trauma-informed, strengths-based information and referral and emotional support and following policies and procedures
  • Engage as a collaborative team player working to ensure comprehensive care for guests
  • Provide warmth, inspiration, and caring accountability to assist clients in reaching their self-identified goals
  • Stay up to date with resources and services that meet the needs of shelter guests and hotline callers
  • Provide culturally responsive care for all guests, interns and volunteers
  • Responsible for daily operations of the program, including administrative tasks and facilities upkeep
  • Assist in connecting clients to services that fit their strengths, needs, and culture
  • Utilize prevention and de-escalation tactics to avoid violence or escalated behavior problems, following REST's escalation protocol
  • Participate in all necessary Emergency Services and REST staff meetings and trainings
  • Maintain case notes and files in an orderly, up-to-date manner
  • Responsible for facility oversight and security during shifts
  • Be mindful to help build a culture of cooperation and positive support
  • Sort, report, and distribute gift in kind donations
  • Other duties as assigned

QUALIFICATIONS

The successful candidate must believe in the core values of REST and be driven by the mission. Beyond that, we are seeking a candidate with proven experience in care taking and customer service, preferably in a shelter setting.
  • Knowledgeable about sex trafficking and the sex trade, lived experience preferred
  • Understanding of the various types of trauma and effects of complex trauma
  • Ability to respond to crisis and/or escalated behavior with calm and confidence
  • Able to thrive in an intense, and often times unpredictable, work environment
  • Ability to organize, discern, and problem-solve creatively
  • Flexible - able to respond to directives in a timely manner
  • Ability to maintain a positive collaborative relationship among staff
  • Strong self-awareness, coping skills, emotion regulation and conflict resolution
  • Able to effectively work in a diverse workplace, and be self-aware regarding issues of race, ethnicity, class, sexual orientation, gender identity, religion/ spirituality and disability
  • Able to engage in active listening and communication to relay accurate information
  • Technology skills: Apple products iPhone & iMac, Microsoft Office, Google Drive, Dropbox, email, basic computer skills
  • Able to move freely throughout REST's facilities, including ascending and descending stairs
  • Knowledge and ability to speak another language welcomed
  • Ability to work in harmony with the REST statement of faith and nurture the spiritual health of the team
  • Ability to work in a fast-paced, dynamic environment
  • Must have reliable transportation, current auto insurance, and clean driving record
  • Must be able to lift up to 30 pounds and move up and down stairs

BENEFITS

Full-Time benefits (working 36 or more hours/week): include accrued 15 days vacation, 10 days are and sick time, 9 holidays, 100% employer paid medical/dental/vision premiums for employee, one paid mental health hour each week, and a 403b retirement plan.

JOB CONDITIONS

This position encounters a variety of daily work situations, including complex situations that require immediate attention and decision making. There may be both routine and complex interpersonal interactions to navigate with care and thoughtfulness. Processes may change based on changing needs of the organization, new technology, or new ideas for efficiency. Position operates as part of a team and engages in on-site work that may require time spent sitting, standing, walking up and down stairs, driving, transporting items. Position works under occasional time constraints to meet objectives, and performs computer work, including using a keyboard, looking at a screen, using the internet, email, phone, and video conferencing.

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