Public Safety Dispatcher

2 weeks ago

Lincoln, United States City of Lincoln, NE Full time

HOURS: FULL TIME; Variable 8, 10 or 12 hour shifts with rotating days/evenings/nights/weekends and holidays.

The City of Lincoln is currently accepting on-line applications for the position of Public Safety Dispatcher.  If you are interested in a fast-paced, challenging work environment this job may be for you.

The Community

Lincoln, Nebraska's State Capital, with a population of nearly 270,000 is a livable, small city with a diverse economy. The University of Nebraska is a great addition to the landscape and the economy, adding 22,000 students and a healthy set of college-town amenities.

Named as one of the nation's Best Places to Live, as well as a Best Place to Raise a Family, Lincoln, Nebraska possesses a unique blend of culture, education, housing, and job opportunities that make it the ideal city to live in and plant roots. Lincoln boasts a vibrant community without sacrificing its Midwest values.

 

Lincoln has a historic and vibrant downtown core with numerous offices and residential buildings and is the home of the University of Nebraska. The Lied Center for Performing Arts anchors the cultural entertainment for the City and the Pinnacle Bank Arena is the premier site of many sports and entertainment events. The Railyard on Canopy Street is Lincoln's primary entertainment district.

The Lincoln Public School system is one of the foremost school districts in the Midwest. Higher education also is a top priority in Nebraska. In addition to the University of Nebraska, Lincoln is home to several other colleges including Nebraska Wesleyan University, Southeast Community College, Bryan College of Health Sciences, Kaplan University, and Union College. Doane University is located in nearby Crete, Nebraska and also has a satellite campus in Lincoln.

Currently, Lincoln is experiencing an influx of skilled young talent. More secondary education students are staying in Lincoln post-graduation to begin their careers and families due to the array of opportunities in Lincoln and the comfortable quality of life.

The Department     View Brochure.

The Lincoln Police 911 Center is a nationally accredited Center through CALEA (Commission on Accreditation for Law Enforcement Agencies, Inc.).

Lincoln is one of the few cities in the United States where Police, Fire, and Communications have all received national accreditation. Lincoln received accreditation in 2002 making it only the 14th center in the nation to be accredited by CALEA.

Career Opportunities

The Public Safety Dispatcher is considered the first, first responder of the emergency response team. These professionals, are required to gather essential information from citizens, and take control of situations that may be chaotic, tragic, stressful, confusing, and frantic in order to dispatch the appropriate first responders to the scene.  Public Safety Dispatchers must be organized, adept at multi-tasking, level-headed, calm and trustworthy. Their work within the emergency response system often places them at the front end of life or death situations.  Training requirements for these positions are demanding, rigorous and steadfast.

New employees will be required to successfully complete a classroom training academy and extensive on-the-job training.  Career advancement opportunities include promotion to Senior Public Safety Dispatcher, Certified Training Officer, Training Supervisor, and Public Safety Dispatch Supervisor.

Senior Public Safety Dispatcher - $24.32-31.05

We often talk about the importance of having fire stations strategically located and the importance of rapid turnout times by firefighters and paramedics. You don't hear much, however, about the critical role of the first responders: the dispatchers. . ." Tom Casady, Former Public Safety Director.

 

Duties

Dispatchers operate an emergency service console and sophisticated technical equipment receiving and dispatching calls for police and sheriff units, fire companies, EMS (emergency medical systems) units, fire/rescue squads and other emergency services. Responsibilities include operating radio consoles, CAD (computer aided dispatch) terminals, EMD (emergency medical dispatch) systems, and related emergency communication equipment; receiving calls via the 911 emergency lines; performing radio tests on communication equipment; maintaining logs and records of all calls received and nature and disposition of each dispatch; maintaining CAD status monitor of units in and out of service; and transferring or referring calls to proper local, state, and federal agencies.

Selection Process

The selection process consists of a pre-employment on-line exam, an oral interview, background check, medical and psychological investigation. Candidates who successfully complete the final phase are offered employment with the Lincoln Police Department Emergency Communications Center.

Applicants with diverse backgrounds and educational experience are encouraged to apply. All required training is completed in-house.

Qualifications

High School graduate or G.E.D.

Necessary Special Requirements:

Emergency Medical Dispatch certification and CPR certification, provided by Lincoln Police Department, is required prior to the completion of the probationary period.  

Certification on the National Crime Information Center computer system, which is provided by Lincoln Police Department as required.

NO FELONY CONVICTIONS OR SERIOUS MISDEMEANORS.

Testing:  You will receive an email with a link to complete the on-line exam.  The email will come from "TestGenius" and will be sent within 48 hours after your application has been received.  You will have 7 days to complete the exam.

Interview: If you successfully pass the on-line exam, you will be invited to an in-person interview.  Interviews will be held on the following dates and times: 

* Thursday, May 9th -  1:00 p.m. to 8:00 p.m.
* Friday, May 10th - 1:00 p.m. to 8:00 p.m.

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