Client Support Services/Dispatcher

3 weeks ago

Lincoln University PA, United States Krapf Group Full time

Want to work Monday through Friday? This field position will dispatch drivers in accordance with contract requirements and in compliance with State and Federal regulations. Support and assist the Operations Manager to provide positive representation of the Company.
provide driver updates, ensure on-time performance, troubleshoot and respond to driver emergencies, breakdowns and need for assistance.
Interact with appropriate personnel regarding equipment, driver hours & customer issues.
Troubleshoot driver performance issues and report issues to Transportation Supervisor.
Control costs by monitoring driver hours.
Log trips and rotation of drivers in database on trip schedules and maintain files on trips by month.
Route materials in various stages for approval by school districts, clients and account services.
Communicate to school districts and schools (administrative staff) items of interest when needed.
Take and assist in resolution of complaints from parents, schools, transportation directors and customers.
Assist in the operation functions of the School Bus Division.
Qualifications: The requirements listed below are representative of the abilities needed to perform the essential function of this position in a field environment. Reasonable accommodations may be made to enable individuals with disabilities.·
Excellent communications and customer service skills.
Computer literacy including development of spreadsheets and word documents, tracking data and generating reports.
Computer literacy - knowledge of database software; Internet software; spreadsheet software and word processing software.
Willingness to work a flexible schedule, including weekends.
systematically encourages and supports others.
Must be willing to obtain a CDL with P (passenger) and S (School Bus)
Overview of Krapf Bus Companies:
Krapf Bus Companies Vision: We will provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.

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