Surveillance Officer

Job Purpose

Monitor casino and associated areas using video cameras, computer screens, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, selectors, and direct observation to insure compliance with all laws, regulations, policies and procedures.

QualificationsHigh school diploma or GED equivalent
Experience working with video cameras, access control systems, video printers and other equipment used in surveillance
Previous casino experience is preferred but not required
Basic computer software and hardware knowledge desired
Previous experience in loss prevention preferred but not required
License Requirements Rhode Island Department of Business Regulations Gaming License Essential Job FunctionsMonitor and record activities being conducted in and around the gaming establishment using video cameras, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, and other equipment used for surveillance.
Monitor all areas of the property, both indoor and outdoor for suspicious activity, health and safety issues, evidence of theft, cheating, scams, and procedural violations.
Check for blind spots and camera outage or tampering.
Log all activities observed by surveillance in to the surveillance dispatch log.
Understand and operate all Surveillance camera switching, reprogramming equipment, and use of all computer equipment.
Controls Surveillance dispatch system for all calls to Control.
Determines Control call priorities and dispatches security, police, fire, traffic officers, maintenance and facilities during emergencies as necessary.
Dispatches Security officers as needed throughout the facility and monitors conduct.
Maintain familiarity with all appropriate Twin River department procedures.
Maintain confidentiality within the established guidelines.
Physical/Mental RequirementsFrequent sitting, speaking, seeing, hearing, and listening
Frequently follow directions, attention to detail
Occasional twisting, kneeling, handling, wrist motion, bending, and working in tight spaces
Working ConditionsWork indoors in cramped quarters, frequently in climate-controlled environment
Walk on carpeted, cement, and tile floors
Work alone or with others
#ind123 Source: Hospitality Online

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