Clerical Associate-Level III-Emergency Department
1 month ago
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Visit us at www.nyc.gov/html/hhc/lincoln.
Job Description
PURPOSE OF POSITION:
As a patient Clerical Associate Level III, you will build working relationships, solve problems direct patients to resources and manage information.
Position Summary:
A member of the revenue cycle process, the Registrar/Admitting Representative is responsible for efficiently and accurate collection of information for orderly registration of patients. Major responsibilities include collecting demographic and Insurance information at point of registration
Essential Job Functions:
• Accurately register and document patient demographic and insurance information in the Health Information System. Registrations take place at either the registration desk or bedside.
• Follow up appointments scheduling/referral process.
• Analyze and verify insurance benefits and educate patients on costs related to their insurance.
• Refer uninsured and underinsured patients to Outpatient or Inpatient Financial counselor to be screened for insurance eligibility or enrollment or for other assistance.
• Perform point of service collections and process patient payments transactions.
• Explain Patient Consents, HIIPA laws, Patient's Bill of rights and answer questions the patient or family members may have regarding their registration or appointment.
• Scan Patient ID, insurance Card(s), referrals forms (if applicable) and consent forms obtained from the patient into document imaging system.
• Refer accounts requiring escalation to Supervisor in timely manner.
• Attend all necessary training sessions to effectively perform the day-to-day functions of the position.
Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:
Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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