Customer Service Representative
3 weeks ago
This is a remote position.
At Synergy customer service is our specialty. With our large diverse and rewarding database of clients, we have an opportunity ready just for you.
The ideal Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS's interact with customers to provide information in response to questions, concerns, and complaints by phone and Internet.
Expert communication and listening skills are a must for this challenging and rewarding position which is often the "face" of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.
Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.
Customer Service Representative Duties and Responsibilities
- Manage and prioritize multiple concerns simultaneously.
- Provide the appropriate and correct information to incoming customer order status and product knowledge requests.
- A positive attitude, even when faced with misplaced criticism or frustration.
- The ability to learn quickly and move on from both success and failure.
- Process customer orders/changes/returns according to established department policies and procedures.
- Work closely with the credit department to resolve disputed credit items.
- Provide timely feedback to company management regarding challenges or customer concerns.
- Partnership with the sales team to meet and exceed customer service expectations.
- Listen, document, and help resolve conflicts with customers.
- Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.
Requirements
- High School diploma.
- Previous customer service experience is a plus but not required.
- Computer experience and aptitude.
- Previous experience with corporate phone systems or switchboards.
- Patience in dealing with confused or irate customers.
- Problem-solving skills, and the ability to think under pressure.
- Commitment to continual education about the company, products, and services.
- Must have computer
- Some troubleshooting may be required depending on the customer scenario.
- Bi-lingual is a plus
- A background check and proof of identification are required. Applicants must reside in the United States and be 18 years or older.
- This position is a virtual (at home) position in which the individual must have or provide their own equipment. No equipment will be provided.
- VOIP headset required for class and for servicing - A wired headset (wireless NOT allowed) (Some clients require a physical phone line but not all)
- Some clients require a drug screening
- You are required to serve a minimum of 15 hours weekly.
-
Customer Service Representative
3 weeks ago
Kentwood, United States Staffing Remedy Full timeAbout the job Customer Service Representative This is a remote position.At Synergy customer service is our specialty. With our large diverse and rewarding database of clients, we have an opportunity ready just for you.The ideal Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge...
-
Customer Service Representative
7 months ago
Kentwood, United States Staffing Remedy Full timeAbout the job Customer Service Representative This is a remote position. At Synergy customer service is our specialty. With our large diverse and rewarding database of clients, we have an opportunity ready just for you. The ideal Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using...
-
Virtual Customer Care Representative
1 week ago
Kentwood, Louisiana, United States Staffing Remedy Full timeWe are seeking a highly motivated and detail-oriented Virtual Customer Care Representative to join our team at Staffing Remedy. This is a remote position that offers the opportunity to work from home and make a lasting impact on our customers' experiences.The estimated salary for this role is $55,000 - $75,000 per year, depending on experience and location....
-
Member Services Representative
3 weeks ago
Kentwood, United States Crunch Full timeBenefits:Bonus based on performanceEmployee discountsFlexible scheduleOpportunity for advancementMember Service Representative| Fit FusionOverviewThe Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and...
-
Member Services Representative
1 month ago
Kentwood, United States Crunch Full timeBenefits: Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Member Service Representative| Fit Fusion Overview The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic...
-
Virtual Call Center Representative
1 week ago
Kentwood, Louisiana, United States Staffing Remedy Full time**Customer Service Opportunity**We are seeking a talented Customer Service Representative to join our team at Staffing Remedy. As a remote call center representative, you will be responsible for providing exceptional customer service and resolving issues in a timely manner.This is a virtual position that requires excellent communication skills,...
-
Customer Service Associate
3 weeks ago
Kentwood, United States Roses Discount Stores Full timePosition PurposeProvides courteous customer service and maintain merchandise displays to enhance overall customer satisfaction, sales, profitability, and store standards. In applicable instances, unloads trucks, processes freight, stocks counters, and performs any other function needed to maintain the salesfloor. Job ScopeThis position has no direct...
-
Customer Service Representative
3 weeks ago
Kentwood, United States Robert McDougall - State Farm Agent Full timeAbout the Agency & Agent:How would you like a job with paid vacation, an employer matching 401K plan (with your choice of a ROTH or traditional), a nice base salary, weekends off, and the ability to go SKY HIGH with your earnings? How about working in an office with regular incentives and contests that keep things fresh, and an encouraging and humorous...
-
Customer Service Representative
3 weeks ago
Kentwood, United States Robert McDougall - State Farm Agent Full timeAbout the Agency & Agent:How would you like a job with paid vacation, an employer matching 401K plan (with your choice of a ROTH or traditional), a nice base salary, weekends off, and the ability to go SKY HIGH with your earnings? How about working in an office with regular incentives and contests that keep things fresh, and an encouraging and humorous...
-
Full Time Customer Service Desk Associate
3 weeks ago
Kentwood, United States Von Maur, Inc. Full timeA Customer Service Desk Associate provides excellent customer service to customers and employees at the service desk, answers telephones, provides customer charge account services, gift wraps packages, and prepares packages for shipping. Primary job Customer Service, Service Desk, Associate, Customer, Retail Learn More
-
Home Decor Solutions Expert
6 days ago
Kentwood, Michigan, United States Refloor Full timeTake the first step towards a successful career in sales with Refloor! As a Sales Representative, you'll have the opportunity to meet with customers in their homes, provide expert advice on flooring selection, and deliver exceptional customer service.About This OpportunityThis exciting role involves working with customers in a dynamic and fast-paced...
-
Retail Sales and Service Expert
4 weeks ago
Kentwood, Michigan, United States Disability Solutions Full timeKey ResponsibilitiesAs a Mobile Associate, you will:Proactively engage with customers in a high-traffic retail environment, using digital tools to communicate effectively and educate customers about T-Mobile solutions.Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using...
-
Flooring Sales Consultant
5 days ago
Kentwood, Michigan, United States Refloor Full timeAt Refloor, we're on a mission to revolutionize the flooring industry by empowering top performers with limitless earning potential. As a Sales Representative, you'll embark on a thrilling career where your success is fueled by our top-notch training and uncapped commissions.About This OpportunityThis exciting role involves meeting with customers in their...
-
CSR/Teller - Kentwood, MI - Part-Time
4 weeks ago
Kentwood, United States Fifth Third Full timeMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for...
-
Support Associate
1 month ago
Kentwood, United States Chico's FAS, Inc. Full timeWe are customer obsessed, innovative, and have the best culture in retail. Join our team today! We offer flexible hours- day, evening or weekend availability, 4-20 hours. POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store...
-
Administrative Assistant
2 weeks ago
Kentwood, United States Intertek Testing Services NA, Inc. Full timeAdministrative Assistant - Kentwood, MI Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Administrative Assistant to join our Transportation Technologies team in Kentwood, MI. This is a fantastic opportunity to grow a versatile career in...
-
Dynamic Sales Consultant
4 weeks ago
Kentwood, Michigan, United States Andersen Full timeOverview of the RoleWe are seeking a motivated and results-driven Dynamic Sales Consultant to join our team in the greater Detroit area. As a Dynamic Sales Consultant, you will be responsible for engaging with potential customers through door-to-door canvassing, generating highly qualified leads, and providing exceptional customer experiences.Salary and...
-
Pool Manager
11 hours ago
Kentwood, United States Kentwood Public School District Full timePosition Type: Aquatic Center Date Posted: 1/2/2025 Location: East Kentwood High School Closing Date: 01/09/2025 Position: Pool Manager (part time) Position Type: Management Location: KPS Aquatic Center (KAC) Position Purpose: The part time pool manager ensures consistency and compliance for all aquatic center operations. Performs check-in and...
-
Database Coordinator
2 days ago
Kentwood, United States VetJobs Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
Direct Marketing Associate
5 months ago
Kentwood, United States Andersen Full timeDescription & RequirementsJoin our growing team of Detroit Area Direct Marketing Associates! Renewal by Andersen is the full-service replacement window division of Andersen Corporation. We are united by the common goal of making a difference in the lives of our homeowners and the communities we serve. We are looking for a Direct Marketing Associate in the...