Customer Service Representative

3 weeks ago

Kentwood, United States Robert McDougall - State Farm Agent Full time
About the Agency & Agent:
How would you like a job with paid vacation, an employer matching 401K plan (with your choice of a ROTH or traditional), a nice base salary, weekends off, and the ability to go SKY HIGH with your earnings? How about working in an office with regular incentives and contests that keep things fresh, and an encouraging and humorous office culture? If you've a mind to someday own your own office, you'll find the support you need to join our aspirant program and progress through the system to a place where that can happen for you. There aren't many places you can go to work as a salesman where you'd be encouraged by the owner to call in and ask random team members how much they enjoy working there, but I'm entirely confident you'll get some great responses should you choose to do that with my team before you put in your application.

Let me share a little bit about myself, first I am a proud dad to six beautiful kids and husband for 22 years to a wife whom I adore. My wife works alongside me, part-time, as the head over my service team, and my oldest son works now as one of my salesmen. My family is involved in the community and attends church on the NE side of Grand Rapids. We are passionate about foster care and adoption. We’ve fostered over ten kids in the last ten years and in the process, we were blessed with three boys to adopt (Adoption blesses both the kids and the families they are a part of.)

My career background, before I became the owner of two State Farm offices, was in banking and finance. I've always loved helping people with investing and planning for retirement, and I'm a Chartered Financial Consultant. The unexpected passing of a dear friend, and the crisis that occurred because of inadequate life insurance is really what propelled me into the insurance industry and gave me a passion to make sure that people take life insurance seriously.

Position Overview: 
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. 
 
Responsibilities: 
  • Establish customer relationships and follow up with customers, as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
  • 401k
  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Growth potential/Opportunity for advancement within my agency
Requirements: 
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem solving
  • Able to learn computer functions
  • Ability to work in a team environment

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
 
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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