Client Experience and Retention Intern

4 weeks ago

Washington, United States AIDS Healthcare Foundation Full time

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation

 

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

 

If so, AIDS Healthcare Foundation is the place for you

 

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

  

AHF’s core values are to be:

 

• Patient-Centered

• Value Employees

• Respect for Diversity

• Nimble

• Fight for What’s Right

 

 

STILL INTERESTED? Please continue

This internship program will run from June 6th - August 30th. You must be available for the entirety of the program.


The Client Experience and Retention Intern contributes to AHF's mission by supporting the Healthcare Center department in achieving its overall objective, increase overall satisfaction with regards to AHF services to increase both patient engagement and improve patient retention.


They will assist with managing existing client experience programs. They will also play an active role in developing new programs and tools to refine our understanding of our client base and examine how multiple teams can provide seamless client service with the goal of improving each client touch point. Some other key activities include:

 

  • Shadowing the administrative staff, in particular the Practice Manager, on the work-flow of the clinic
  • Learning about referral coordination & phone triaging 
  • Learning about HIPAA and the practices of maintaining patient/medical records
  • Learning about the Ryan White eligibility program


Within their duties of supporting the AHF’s client experience & Healthcare Centerprograms, this position has the opportunity to influence department and organization cultural change. In addition, better client experience performance will enhance AHF's reputation in the communities we serve and allow AHF to be known as one of the world’s best healthcare/advocacy organization.  

 

Qualifications/Requirements:

  • Must be a fulltime student at an accredited 4-year college or or post graduate
  • Must have a GPA of 3.0 or higher majoring in a Healthcare degree or related field
  • Must commit to the full duration of the program and full time hours
  • Must have exceptional computer skills 
  • Complete full internship starts June 6th – August 30th 
  • Work hours are Monday-Friday 8:30am-5:30pm
  • Hybrid Schedule

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

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