Client Relations Manager

4 weeks ago

Washington, United States Aristotle Full time
The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients.

Responsibilities

  • Serve as the primary point of contact and overall relationship manager for assigned customers
  • Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary
  • Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs
  • Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals
  • Write newsletters, calls to action, or web content for clients as needed
  • Serve as the project manager for the setup and launch of the client's PAC and/or advocacy software suite
  • Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives
  • Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications
  • Document custom technical product requirements originating from clients and test those custom features once deployed by the development team
  • Identify and pursue upsell opportunities
  • Attend events and conferences as a representative of the company and the department

Requirements

  • BA/BS in political science, communications, business, international affairs or related field
  • 2-5 years of relevant work experience
  • Proven track record in the area of customer relationship management
  • Professional and interpersonal skills required to develop and foster positive relationships
  • Project management proficiency
  • Technical proficiency in the areas of web based applications
  • Basic HTML knowledge
  • Outstanding communication skills (both verbal and written)
  • Excellent analytical and organizational skills
  • Strong problem solving skills
  • Ability to research issues quickly and thoroughly and develop succinct messaging based on research
  • Ability to work independently and with minimal supervision, as well as a part of a team
  • Proficiency in Microsoft software suite and tools
  • General knowledge of the legislative process and interest in politics

Benefits

All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at

  • Public Relations Manager

    2 weeks ago

    Washington, United States Washington Women in Public Relations Full time

    360 Live Mediais looking for aPublic Relations Managerto join our team in Washington, D.C. We are seeking a PR professional who excels at day-to-day media relations, content development, and driving awareness for clients. 360 Live Media is a strategy, communications, and design agency that helps membership organizations maximize their impact and advance...

  • Client Relations Manager

    2 weeks ago

    Washington, United States Aristotle International, Inc. Full time

    The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and...

  • Client Relations Manager

    3 days ago

    Washington, United States Aristotle Full time

    Job DescriptionJob DescriptionThe Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client...

  • Client Relations Manager

    4 weeks ago

    Washington, United States Aristotle Full time

    The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and...

  • Client Relations Manager

    1 month ago

    Washington, United States Aristotle Full time

    Job DescriptionJob DescriptionThe Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client...

  • Client Relations Manager

    3 weeks ago

    Washington Highlands, Washington, D.C., United States Aristotle Full time

    The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and...

  • Public Relations Manager

    5 days ago

    Washington, United States JMS Talent Acquisition LLC Full time

    JOB SUMMARY Public Relations Manager is responsible for developing and implementing our external media strategies. In conjunction with the Senior Director of Communication, the Public Relations Manager will lead media relations and PR activities across the firm and help elevate the reputation of key partners, industries, and practices with external...

  • Public Relations Manager

    1 week ago

    Washington, United States JMS Talent Acquisition LLC Full time

    JOB SUMMARY Public Relations Manager is responsible for developing and implementing our external media strategies. In conjunction with the Senior Director of Communication, the Public Relations Manager will lead media relations and PR activities across the firm and help elevate the reputation of key partners, industries, and practices with external...

  • Client Account Manager

    5 days ago

    Washington, United States The Ford Agency Full time

    The Ford Agency is recruiting motivated account management candidates looking to work in the progressive space supporting clients for a tech consulting firm. This is an outstanding role for someone who appreciates tech and data, enjoys a great deal of client interaction, and has prior experience in account management, marketing, or other client facing...

  • Client Account Manager

    4 days ago

    Washington, United States The Ford Agency Full time

    The Ford Agency is recruiting motivated account management candidates looking to work in the progressive space supporting clients for a tech consulting firm. This is an outstanding role for someone who appreciates tech and data, enjoys a great deal of client interaction, and has prior experience in account management, marketing, or other client facing...

  • Client Account Manager

    2 days ago

    Washington, United States The Ford Agency Full time

    The Ford Agency is recruiting motivated account management candidates looking to work in the progressive space supporting clients for a tech consulting firm. This is an outstanding role for someone who appreciates tech and data, enjoys a great deal of client interaction, and has prior experience in account management, marketing, or other client facing...

  • Client Account Manager

    1 day ago

    Washington, United States The Ford Agency Full time

    The Ford Agency is recruiting motivated account management candidates looking to work in the progressive space supporting clients for a tech consulting firm. This is an outstanding role for someone who appreciates tech and data, enjoys a great deal of client interaction, and has prior experience in account management, marketing, or other client facing...

  • Client Account Manager

    2 days ago

    Washington, United States The Ford Agency Full time

    The Ford Agency is recruiting motivated account management candidates looking to work in the progressive space supporting clients for a tech consulting firm. This is an outstanding role for someone who appreciates tech and data, enjoys a great deal of client interaction, and has prior experience in account management, marketing, or other client facing...

  • Public Relations Manager

    3 days ago

    Washington, United States Hogan Lovells Full time

    Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. This Public Relations Manager position will have a primary focus on the firm’s global Regulatory and Intellectual Property, Media, and Technology (IPMT) practice group. This includes a number of different practice areas including Antitrust and...

  • Client Services Manager

    4 weeks ago

    Washington, United States The High Companies Full time

    Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Richmond, VA territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the Mid-Atlantic. We believe in a...

  • Associate, Client Management

    3 days ago

    Washington, United States TDI Full time

    **Position Summary**: TDI—strategic advisory and risk intelligence firm—is currently seeking a on-site Client Management Associate in our Washington, D.C. office. The Associate will directly support the full lifecycle of client engagement including but not limited to participating in initial business development meetings, responding to proposal requests,...

  • Associate, Client Management

    2 weeks ago

    Washington, United States TDI Full time

    Position Summary: TDI-strategic advisory and risk intelligence firm-is currently seeking a on-site Client Management Associate in our Washington, D.C. office. The Associate will directly support the full lifecycle of client engagement including but not limited to participating in initial business development meetings, responding to proposal requests,...

  • Client Services Manager

    1 month ago

    Washington, United States High Concrete Group LLC Full time

    Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Richmond, VA territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the Mid-Atlantic. We believe in a...

  • Client Service Manager

    6 days ago

    Washington, United States Katten Full time

    Katten is a full-service law firm with approximately 700 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm's core areas of practice include corporate, financial markets and funds, insolvency and...

  • Client Services Manager

    3 days ago

    Washington, United States StructureCare Full time

    Job Description: Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Washington DC territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the Mid-Atlantic....