Service Scheduling Coordinator
1 month ago
Position at Freedom Forever
Come Join our Scheduling Team We offer an extensive benefits package which includes:
- Medical Insurance
- Dental Insurance
- Vision Care Insurance
- 401K
- Medical Reimbursement Accounts (HSA & FSA)
- Employee Assistance Program
- Employee Discounts
- $25k Life Insurance covered 100% by Freedom Forever
- Paid Time-Off
The Service Scheduling Coordinator will work to ensure our customer's solar equipment is working properly by scheduling service appointments in a timely manner. They will also work with the other members of the Service Team to ensure the schedule is always up to date with availability and we are assisting with special requests for our colleagues and customers.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Manage & track project deliverables and timelines as well as communicate with customers to keep them fully informed
- Works with leaders and the Service Team through calls, email and meetings to ensure calendars are up to date
- Monitor and action the backlog for their assigned region on a daily basis
- Assist with escalated customers in working with other departments to find resolution to concerns
- Resolve customer complaints or concerns by addressing concerns and working with other teams to find resolution
- Coordinate with many departments daily
- Perform other duties as assigned
QUALIFICATION REQUIREMENTS:
Education & Certifications:
- High School Graduate or GED
Experience:
- Previous solar experience preferred but not required
- 2+ years of administrative or customer support experience preferably from relatable industry
Knowledge, Skills & Abilities:
- Must be proficient at multitasking and problem solving
- Excellent organizational skills required
- Excellent telephone skills required
- Proficiency in Outlook and One Note required; Preferred ability in PowerBI
- Excellent written and verbal communication skills required
- Excellent customer service skills required
- Discretion and confidentiality
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
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