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Consumption Lounge Specialist

4 months ago

Las Vegas, United States Planet 13 Full time
As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field.  

Dazed our consumption lounge is seeking a Part-Time Lounge Specialist. Prior cannabis with F&B experience is a plus. 
Summary

The Consumption Lounge Specialist plays a key role in enhancing the guest experience within the consumption lounge. Responsibilities include, but are not limited to, greeting guests, evaluating tolerance levels, assessing sobriety, recommending cannabis products, offering cannabis education, crafting and serving cannabis cocktails, serving cannabis products, managing table-related tasks (seating/serving/bussing), completing sales transactions, and handling guest payments. It is crucial to adhere to all state compliance standards, such as providing relevant product labels, communicating order and table totals to customers, and ensuring excellent customer service in all guest interactions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Greeting guests as they are seated in the lounge.
  • Providing water to all guests who are seated within the lounge.
  • Evaluate guest cannabis experience levels.
  • Assess guest sobriety levels.
  • Educate guests on cannabis, terpenes, cannabis products, lounge offerings, devices, and regulations.
  • Taking and submitting guest orders via Dutchie.
  • Carrying multiple cannabis product and cannabis cocktail orders to tables and serving to guests.
  • Mixing/making and serving cannabis cocktails.
  • Restocking bar.
  • Maintain accurate inventory counts of bar and lounge supplies/consumables.
  • Conduct multiple tables touches to uphold customer service standards.
  • Deliver cannabis products, cannabis cocktails, merchandise, and smoking apparatuses to guest at table.
  • Educate guests on proper use of smoking apparatuses.
  • Stay informed about all menu offerings within the lounge and catering menu.
  • Maintain accurate data on lounge destruction log.
  • Building and setting up profiles on Dutchie.
  • Updating all steps during the process on applicable software program applications.
  • Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship.
  • Address customer questions about the price and use of cannabis products/merchandise during tableside consultations.
  • Stays up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.
  • Comply with all state regulations pertaining to medical, retail, and/or lounge sales.
  • Comply with all cash handling policies and procedures.
  • Maintain a clean and organized work environment, cleanliness of all surfaces within lounge floor and register areas.
  • Removes and records the amount of cash in register at end of shift.
  • Reports all issues to management.
  • Maintain professional appearance, and adhere to all company policies regarding dress code, personal hygiene, and appearance.
  • Perform daily opening and/or closing procedures.
  • Comply with all HR policies including confidentiality and non-disclosure.                                                                                                                    
  • Assist with the implementation of company policies, standard operating procedures, and performance standards.                                                                                                                                
  • Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.
Qualifications                                                                                                                                                             
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules and regulations, operating and maintenance instructions, and procedure manuals. 
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Must possess a Nevada Consumption Agent work card and be 21 years of age or older. Must possess a Nevada Food Handler Safety Card. Possession of ServSafe Food Safety Management certification preferred. OSHA 10 certification required within 6 months of start date.
 Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to handle or feel.  The employee is consistently required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
I am aware that this job position may involve exposure to cannabis, cannabis odors, and cannabis smoke, which is a Schedule I controlled substance under federal law.
While performing the duties of this Job, the employee occasionally maybe exposed to wet and/or humid conditions, extreme cold and extreme heat. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles and toxic chemicals. The noise level in the work environment is usually moderate.

Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.
 

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