Contact Center Supervisor

1 week ago

Biloxi, United States MHC Equity Lifestyle Properties Full time

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career

ELS is hiring for the position of Contact Center Supervisor in Biloxi, Mississippi.

JOB SUMMARY:

An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate a hybrid workforce. You will be organized and reliable as well as results-oriented. This role is a hybrid, with an opportunity to work on-site and remotely.

PERKS

We want career-minded team members that are looking to grow We offer

training to develop your professional abilities. This is a phenomenal

opportunity to join a growing team in a new office We offer a comprehensive benefits package including:

Medical, Dental and Vision Insurance

401(k) Employer Match

Paid Vacations

Paid Holidays

Paid Sick Time

Paid Wellness Days

Employee Membership

And More

ESSENTIAL JOB FUNCTIONS

* Foster a friendly and motivating work environment.


* Ensuring agents understand and comply with all call center objectives, performance standards, and policies.


* Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.


* Troubleshoot reservation related issues to determine cause and escalate to proper personnel for resolution.


* Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.


* Assist in development of training materials and classes on systems, programs, or other areas as needed.



SKILLS, EDUCATION, AND EXPERIENCE

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Education and/or Experience - High School Diploma required


* Exceptional verbal and written communication skills.


* Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.


* Proficiency with technology, especially computers, software applications, and phone systems.


* Excellent problem solving, leadership, and customer service skills.



Must be able to work weekends and evenings.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision,

distance vision, depth perception and ability to adjust focus.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

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