Manager of Midlevel Giving

4 weeks ago

Washington, United States Global Giving Full time

Are you passionate about helping local community leaders access funding from individual donors? Do you thrive in an environment where you can use your customer service, communication, and organizational skills to support donors and nonprofits around the world?

GlobalGiving is looking for a Manager of Midlevel Giving to join our Growth team. We have a collaborative work atmosphere where everyone's input and ideas are valued. We're committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.

The Growth team has a goal of creating meaningful connections with donors and driving funding to our community of nonprofit partners. You will be responsible for ensuring that midlevel donors are supported, developing a robust program for midlevel donors, and sharing insights and best practices along the way. You'll have the opportunity to work with a diverse group of donors, global nonprofits, and internal partners.

The successful candidate will be excited by the opportunity to find the connection between emerging community needs and donor interest. You have an instinct for understanding your audience and delivering a delightful experience, especially in a group setting. You are confident in interacting with new people in a professional manner and find it easy to keep your tone warm and thoughtful. You go the extra mile to help a teammate, find the last piece of the puzzle, and love a well-organized spreadsheet or project plan. And, you delight in attaining goals.

Primary Responsibilities

Donor Cultivation and Stewardship / Relationship Management (60%)

* Serve as the primary relationship manager for a large portfolio of midlevel donors who primarily give online by engaging in regular communication to cultivate, steward, and solicit them and supporting nonprofit partners in their efforts with these donors by developing related content and tools.
* Responsible for developing and achieving revenue goals associated with the portfolio, including forecasting portfolio revenue, with a premium placed on donor retention and increased giving.
* Executing cultivation and stewardship tactics for midlevel donors at scale in partnership with the Marketing and Communications team and the Customer Service Hub to attain our fundraising goals.
* Effectively communicating GlobalGiving's mission, theory of change, priorities, core offerings, and community of project leaders to donors.
* We are committed to "wowing" our customers, both internal and external, and hope you will be, too. Specific responsibilities may include resolving donor inquiries in ZenDesk, responding to donors by phone and email, and coordinating the resolution of problems as they arise.
* Recording touchpoints like notes from calls, interactions, and emails, or new/updated information about donors in an organized manner and regularly reporting on progress towards portfolio goals.
* Liaising with the strategic giving team to develop strategies and tactics for identifying and cultivating select midlevel donors into major donors.
* Work closely with Growth team members to ensure the success of overall team goals, long-term growth, and provide an excellent donor experience.

Program Development (20%)

* Demonstrates project management expertise by developing and implementing a plan that will grow our midlevel program in alignment with GlobalGiving's 5-year strategy, especially our digital modernization.
* Conducts market research, collects business intelligence, and identifies trends in digital philanthropy and giving with the Manager of Donor and Market Analytics to make data-driven decisions on how GlobalGiving can best capitalize on opportunities like giving circles and thematic giving, among others.
* Regularly shares insights from donors and market research, especially as they relate to technology modernization efforts, with the Senior Manager of Donor Growth to support the development of a thriving marketplace.
* Participate in cross-functional initiatives within GlobalGiving that support the Growth team's goals to continuously strengthen donor relationships and increase revenue.

Midlevel Campaign Support (10%)

* Build upon the success of July Bonus Day by implementing a donor-driven approach to attaining campaign goals.
* In collaboration with the Senior Associate, Campaigns, and Community, identify and develop resources and collateral as needed.

Disaster Response (10%)

* During disaster response times, demonstrate flexibility and a collaborative approach to meet time-sensitive donor requests, support organizational needs, and ensure an effective response.
* Support the launch of disaster funds by providing a midlevel donor perspective to the cross-functional team and preparing and sending thank you notes, both automated and personalized.

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