Therapy Front Office Coordinator
3 weeks ago
Job Requirements:
The Therapy Office Coordinator is responsible for the overall operation of the business unit's office teams at each therapy location. The Office Coordinator will be responsible for understanding the responsibilities outlined in the following job descriptions: Front Office, Patient Access, PreCertification Specialist, and Phone Operator. The Therapy Office Coordinator and the Therapy Office Supervisor will be responsible for the training of office and specific to the therapy business unit.
Essential Duties and Responsibilities
o In collaboration with the Therapy Office Supervisor, the Therapy Office Coordinator provides direct supervision and coordination of all therapy office personnel.
o Designs and updates streamlined training program and office workflow processes for all Therapy locations and ensures streamlining of the processes.
o Assist and/or performs all schedule templating.
o Serve as a liaison and point of contact between therapy department and other departments including: medical teams, billing, medical records, posters, and credentialing. Will assist other departments in requests.
o Ensure accuracy and compliance with all patient paperwork and data entry into the EHR.
o Serve as a direct point of contact to clinical coordinators, therapists, and therapy office staff members regarding any therapy related questions or issues.
o Ensure co-pays and balances are collected. Oversees deposits and cash boxes at each clinic.
o Assists Director of Rehab in collecting and sorting data pertinent to business development in a timely manner.
o Fill in as needed at front offices and perform standard office duties as needed
o Responsibility for hiring staff for the Therapy Office Team
o Address any therapy office issues that cannot be resolved at the local level (billing matters, etc.)
o Assist Rehab Director with daily business matters and needs and perform related work as required
o Oversees procedures, appropriate orientation and personnel training, and overall compliance standards and procedures at the therapy office locations. Responsible for initiating and follow through on regular communication with Optim staff and management.
o Responsible for the initiation and follow through of regular communication with appropriate medical staff, patients, Optim team members, and management.
o Performs necessary tasks as needed and assigned to ensure clinic and department compliance and satisfactory patient care.
o Demonstrates a courteous, friendly, and professional demeanor.
o Maintains a high level of confidentiality.
o Create a cross-functional training manual for patient account coordinators for both clinics and physical therapy departments and other departments that incorporates, as well as, aligns the company's strategy and culture of Certainty and Operational excellence. o Performance counseling staff with behavioral/attitudinal problems. Implements the necessary guidelines on discipline management for erring employees, in accordance with company policies, rules and regulations, due process, and government regulations.
o Enforces all policies and procedures of the CBO.
o Maintains patient confidentiality according to HIPPA guidelines. Other duties as assigned.
Supervisory Responsibilities: Will be responsible for the supervision of all Therapy Office Team members including Precert, scheduling, and the Therapy Office Supervisor.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Works well with patients, vendors, clients, and physicians by responding to their inquiries and promoting a positive image of the company.
Maintains confidentiality and looks for ways to improve and promote quality patient care.
Teamwork - Accountable to team, respectfully appreciates the view of team members, open to new ideas and responsibilities, communicates with the team regarding overall patient care including using resources efficiently while working towards a positive patient experience and outcome.
Organizational Support - Follows policies and procedures; completes administrative tasks, correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Adheres to all OO policies and procedures while maintaining patient confidentiality according to HIPAA guidelines.
Dependability - Adheres to the company's time and attendance policy. Meets deadlines and works independently. Identifies, troubleshoots, and solves daily situational problems that arise. Identifies when to involve management appropriately. Productivity - Prioritizes and plans work activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals. Demonstrates an understanding of the department performance dashboard and performance benchmarks.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service. Identifies and acts to progress with their annual professional development plan and goals.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees may be required to work flexible schedules and/or some weekends.
Education and/or Experience: High School Diploma with preferred Bachelor's Degree including coursework in Healthcare. Management experience preferred.
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