See more Collapse

Front Office Manager

1 month ago

Miami, United States Highgate Hotels Full time

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.

Overview

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

* Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
* Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
* Carry a cell phone at all times.
* Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
* Develop employee morale and ensure training of Guest Services personnel.
* Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
* Attend daily and monthly Rooms Merchandizing meetings.
* Participate in required M.O.D. program as scheduled
* Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
* Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
* Ensure that no-show revenue is maximized through consistent and accurate billing.
* Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
* Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
* Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
* Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
* Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
* Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
* Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
* Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
* Ensure sign off of all Service Standards by Position for Guest Services staff.
* Assist in preparation of revenue and occupancy forecasting.
* Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
* Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
* Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
* Ensure correct and accurate cash handling at the Front Desk.
* Follow and enforce all Highgate Hotel credit policies.
* Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
* Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
* Establish and maintain key control system.
* Ensure participation within department for monthly Highgate Hotel team meeting.
* Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
* Monitor all V.I.P.'s, special guests and requests.
* Maintain required pars of all front office and stationary supplies.
* Review daily Front Office work and activity reports generated by Night Audit.
* Review Front Office log book and Guest Request log on a daily basis.

Qualifications

* At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
* Supervisory experience required.
* The ability to demonstrate exceptional Customer Service Skills.
* Must be proficient in Windows and Microsoft Office.
* Able to work long hours as sometimes required.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing nametags.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Perform other duties as requested by management.

We have other current jobs related to this field that you can find below

  • Front Office | Front Office Manager

    1 month ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office Manager

    4 weeks ago

    Miami, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time

    Job DescriptionJob DescriptionHospitality America is looking for a Front Office Manager to join our team! Front Office Manager Position Summary:The Front Office Manager is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to BRAND...

  • Front Office Manager

    1 month ago

    Miami, Florida, United States Moxy South Beach Full time

    OverviewOpportunity: Front Office ManagerManage hotel front office operations in accordance with established guest service and sustainability standards.Your Growth PathAssistant General Manager – General Manager - Area General ManagerYour FocusInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with...

  • Front Office Manager

    4 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Office Manager

    4 weeks ago

    Miami, Florida, United States Hilton Cabana Miami Beach Resort Full time

    The team at the Hilton Cabana Miami Beach Resort is looking for a Front Office Manager to join their team.Overlooking the Atlantic Ocean, Hilton Cabana Miami Beach Resorts offers direct access to the beach and the nine-mile Miami Beachwalk. Lincoln Road's shopping and dining and Miami Beach Convention Center are within four miles. Features include two...

  • Front Office Manager

    2 months ago

    Miami Beach, United States Goodwin Recruiting Full time

    A luxury resort hotel is seeking a dynamic Front Office Manager! If you have a passion for taking care of guests and developing a strong team please APPLY TODAY! Front Office Manager Requirements and Responsibilities:Strong organizational and problem Office Manager, Manager, Office, Business Services, Staffing

  • Front Office Manager

    4 weeks ago

    Miami Beach, United States Goodwin Recruiting Full time

    Luxury Hotel is seeking a Front Office Manager! If you have a passion for excellent guest satisfaction and developing a team then APPLY TODAY! Front Office Manager Requirements and Responsibilities:2 years of supervisory experience in a similar role. Office Manager, Manager, Office, Business Services, Staffing

  • Front Office Manager

    4 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Office Manager

    4 weeks ago

    Miami, United States HireHealth, LLC Full time

    Job Summary: **Responsibilities**: - Manage all front office operations including reservations, check-ins, and check-outs - Ensure smooth communication between guests and staff for exceptional customer service - Supervise front desk staff and provide training as needed - Handle guest inquiries, requests, and complaints promptly and professionally -...

  • Front Office Manager

    3 weeks ago

    Miami Beach, United States HirefinderRPO Full time

    We are seeking for an experience Front Office Manager Responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.Responsibilities:Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Supervises activities of all Security Office, Employee Entrance and Patrol...

  • Front Office Manager

    2 weeks ago

    Miami Beach, United States The Gabriel South Beach, Curio Collection by Hilton Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Office Manager

    1 month ago

    Miami Beach, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager - General Manager - Area General Manager Your Focus * Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance...

  • Front Office Manager

    1 month ago

    Miami Beach, United States Highgate Hotels Full time

    Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Office Manager

    2 weeks ago

    Miami Beach, United States Vensure Employer Services Full time

    Job DescriptionJob DescriptionWe are seeking for an experience Front Office Manager Responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. Responsibilities:Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Supervises activities of all Security...

  • Assistant Front Office Manager

    2 months ago

    Miami Beach, United States Davidson Hospitality Group Full time

    We are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team! In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer Office Manager, Manager, Office, Assistant, Business Services

  • Front Office Manager

    4 weeks ago

    Miami Beach, United States Moxy South Beach Full time

    Overview Opportunity:  Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance...

  • Front Office Manager

    4 weeks ago

    Miami Beach, United States Hilton Cabana Miami Beach Resort Full time

    DescriptionThe team at the Hilton Cabana Miami Beach Resort is looking for a Front Office Manager to join their team.Overlooking the Atlantic Ocean, Hilton Cabana Miami Beach Resorts offers direct access to the beach and the nine-mile Miami Beachwalk. Lincoln Road’s shopping and dining and Miami Beach Convention Center are within four miles. Features...

  • Front Office Manager

    2 weeks ago

    North Miami Beach, Florida, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARYBonus Eligible Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including...

  • Assistant Front Office Manager

    1 month ago

    Miami, United States Arlo Hotels Full time

    Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"….. Known for its colorful murals, art...

  • Front Office Director

    1 month ago

    Miami, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Front Office Director Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager - General Manager - Area General Manager Essential Job Functions * Interview, select, train, schedule, coach and support associates, ensuring they...