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Office Associate II- Medical Services

4 months ago

Richmond, United States Richmond Behavioral Health Authority Full time
Description

Richmond Behavioral Health is seeking a full-time Office Associate II for our Medical Services team The ideal candidate for this position will perform intermediate administrative support work answering telephones, greeting visitors, assisting clients, providing general information, typing documents, preparing and maintaining files, records and reports, and related work as apparent or assigned. Responsible for assisting with scheduling outpatient service appointments at the request of various departments within the agency. The position will be part of the Medical Services unit. Work is performed under the moderate supervision of the assigned supervisor.

Essential Functions

Serves as the administrative assistant to the Medical Services Program Manager.

Review and prepare invoices by coding and entering them into the automated document management system and submitting to the Program Manager for approval.

Tracks and submits credit card purchase logs to the Finance Department.

Reviews purchase authorizations and submits to accounting for payment.

Orders and maintains inventory of supplies.

Assist with obtaining signatures from the consumers and psychiatric providers and submitting supportive documentation to the various pharmaceutical companies for patient assistance applications.

Responsible for assisting with scheduling outpatient service appointments at the request of providers, agency staff, care providers, and consumers.

Answers the telephone; greets visitors; provides information about services offered at RBHA; forwards calls to appropriate party.

Reschedules and cancels appointments and communicates as needed with providers, primary service providers and consumers.

Coordinates multiple appointments.

Confirms appointment dates and times with consumers and/or care providers and completes scheduling reports for providers in accordance with policy.

Consistently provides a high degree of quality services. Provides timely responses to inquiries and communication to departments, providers, external agencies and consumers. Updates the schedule within 48 hours of the request.

Obtains and verifies any documentation necessary to complete scheduled appointments and other requests.

Treats all callers in a courteous and cooperative professional manner.

Receives, sorts, processes, and distributes incoming and outgoing mail and other packages.

Assists, supports, and provides safety precautions to consumers.

Assists with complaint resolution and provides feedback to coordinators.

Consistently strives to set priorities for efficient and productive use of time. Prioritizes workflow to eliminate patient delay. Demonstrates wise use of down time.

Schedules monthly Medical Services Check-ins either in person or virtually.

Attends required meetings and participates in team activities and professional development activities; team oriented.

Serves as a representative for the Program Manager in their absence.

Adhere to HIPPA privacy regulations at all times.

Knowledge, Skills and Abilities

General knowledge of proper business English and spelling.

Ability to answer inquiries and assist the general public in a courteous manner.

Ability to understand and follow oral and written instructions.

Ability to be a self-starter that can multi-task in a stressful deadline-oriented environment.

Ability to interact and communicate professionally and effectively with all levels of internal personnel, providers, external organizations, care providers, consumers, and their family members.

Possess good organizational skills, able to handle multiple tasks concurrently, able to handle difficult interactions, and be able to work effectively with all levels of aforementioned groups.

Ability to accurately use a computer and enter data in an electronic medical records system.

Position Requirements

Education and Experience

High school diploma or GED with coursework in business administration, or related field and considerable experience providing administrative support in a healthcare setting including customer service experience, or equivalent combination of education and experience. Associate degree preferred. Minimum 2 years of scheduling/front office experience.

Special Requirements

Valid driver's license in the Commonwealth of Virginia.

Full-Time/Part-Time
Full-Time

Open Date
2/21/2024

Close Date

About the Organization
Join the Fearless

Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.

Our Mission:
RBHA promotes health, wellness, and recovery for the people and communities we serve.

Our Vision:
An inclusive, healthy community where individuals are inspired to reach their highest potential.

Our Values:
Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity

Creating Healthy Communities - One Person, One Family, One Community at a time.

RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin.

Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.

Starting Salary Range
$19.36

EOE Statement
Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position is currently accepting applications.