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Support Services Floater

3 months ago

Albuquerque, United States New Mexico Educators Federal Credit Union Full time

Who We Are:

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

We invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more

Thank you for your interest in joining the Nusenda team

What We Offer:

We invest in people and their careers. Our competitive employee benefits include:

* Medical, dental, and vision insurance
* Lifestyle and Wellness program
* Competitive 401(k) matching contributions
* Personal time off, wellness time off, paid holidays, paid birthday off
* Professional development and growth opportunities
* Tuition reimbursement
* Clothing loan assistance and computer benefit loan

Thank you for your interest in joining the Nusenda team

What You'll Do:

We are currently seeking a Support Administration Float Specialist to join our Credit Union. This position is one part administrative and one-part internal member service. This might be the role for you if you enjoy work requiring attention to detail, research, adaptability, teamwork, and professionalism. As a Support Administration Float Specialist at Nusenda:

* You will provide assistance and serve as back-up to Support Service Departments on an as needed basis. Temporary assignments will be based on unforeseen or scheduled situations such as maternity leave, manual project work, increased work volumes/promotional/seasonality, PTO and unexpected events. Areas of coverage may include but are not limited to: Deposit Services, Card Services, Records/Scanning, Home Equity processing, MVD processing, Insurance processing, Quality Assurance, Indirect Lending, and Call Center.
* You will provide assistance to Service Delivery staff on loan/account corrections/modifications, guidance with product and services questions. You will review miscellaneous reports, loan modifications and corrections, MSP contacts and mail.

What You'll Need:

* Three to five years of similar or related financial institution and lending experience.
* Equivalent to a high school education.
* Ability to effectively communicate with internal and external customers appropriately via in person, email etc.
* Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
* Must be knowledgeable in Microsoft Office and all internal systems affiliated with the department.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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