Customer Service Specialist

2 weeks ago


Jupiter, United States PrideStaff Full time
PrideStaff is seeking 2 Customer Service Specialists for our client, an innovative manufacturing company located in North Western Palm Beach County.

$20/hr. First Shift Schedule

Our Chosen Customer Service Specialist will receive incoming calls and process information. Some of the requirements and responsibilities of this role may include:
  • CSR/Data Entry Associates should be experienced with handling sensitive information.
  • Excellent phone manner and the ability to listen is highly regarded for this role
  • Fluent keyboard skills and technical acumen, able to quickly learn new systems
  • High attention to detail is required with the ability to review data and information and match recorded information as needed.
In addition to normal processing / production duties, Customer Service Specialists are responsible for the following activities of their assigned department(s)
  • Monitor service request workflow (Fresh Desk Tickets)
  • Assist with processing of backlog and incoming service requests within the department
  • Assisting with data entry based on need and workload.
  • Guide / Assist with the creation, maintenance, validation, and communication/use of Knowledge Management Materials (Training Documents, SOPs, Checklists, Job Aids, Matrices etc.)
  • Assist in special assignments and projects as needed
  • Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed
  • Assist in root cause analysis (RCA) creation / documentation as needed
  • Other duties as assigned by Management
  • Works well in a team environment and can work with individuals from all business areas
  • Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics

Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour

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