Customer Service Representative

3 weeks ago


Jupiter, Florida, United States Deposita, An Allied Universal Company Full time
Company Overview

Deposita, An Allied Universal Company is a leading provider of cash management solutions, leveraging innovative technology and tailored approaches to meet the needs of customers across retail, wholesale, and banking sectors. Our team of experts works closely with clients to understand their unique requirements and deliver customized solutions that drive business growth.

The company offers a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, and more. With a strong commitment to diversity and inclusion, Deposita fosters a collaborative work environment that encourages creativity, innovation, and teamwork.

Salary and Benefits

The starting salary for this position is $17.00 per hour, with opportunities for bilingual representatives speaking French (Canadian) to earn an increased rate of $18.00 per hour. The company also provides a range of benefits, including medical, dental, and vision coverage, life insurance, and a retirement plan.

Job Description

This role requires a highly motivated and customer-focused individual to provide exceptional support to clients in a technical customer service call center environment. The ideal candidate will possess a minimum of 2 years of technical customer service experience in a B2B setting, with a strong understanding of customer service principles and practices.

The responsibilities of this role include identifying customer needs, clarifying information, providing direct support or guidance toward resolution, tackling technical system problems with skill and accuracy, creating cases for all calls and emails received, and demonstrating effective personal performance that positively impacts departmental performance metrics.

The qualified candidate will have a high school diploma or equivalent, stable work history, and strong written and oral communication skills. A bachelor's degree in a related field and experience in a technical support role are preferred qualifications.

Requirements and Qualifications
  • A minimum of 2 years of technical customer service experience in a B2B setting
  • A high school diploma or equivalent
  • Stable work history demonstrating strong customer service skills
  • Strong written and oral communication skills


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