Customer Service Representative

1 month ago


Tempe, United States Aston Carter Full time

Job Title: Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative to deliver outstanding carrier and driver experience/solutions within a contact center environment. The role involves researching, problem-solving, and setting appropriate expectations while working within the Transportation network. The ideal candidate will thrive in a fast-paced environment, adhering to schedules and handling workload surges, particularly during high-volume peaks.

Responsibilities

+ Deliver outstanding carrier and driver experience/solutions in a contact center environment.

+ Research, problem-solve, and set appropriate expectations within the Transportation network.

+ Adhere to schedules including start/stop times and breaks/lunches.

+ Make outbound calls to understand and address potential or current issues related to transportation.

+ Support workload surges and weather-related operations, including significant overtime during high-volume peaks.

+ Use internal systems to gather data from multiple sources for daily, weekly, monthly, and quarterly reporting.

+ Collaborate with cross-functional teams.

+ Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.

Essential Skills

+ Customer service experience

+ Call center

+ Tech savvy

+ Problem-solving skills

+ Experience in transportation, intermodal, logistics, and supply chain

+ Driver management experience

+ A completed Bachelor's Degree from an accredited university or 2 years relevant work experience, or 4 years work experience in the logistics/transportation industry

+ Entry-level knowledge of MS Excel and familiarity with Excel spreadsheets

+ Flexibility to work all shifts, including day or night and some weekend shifts

Additional Skills & Qualifications

+ Ability to handle 60-80 calls per day

+ Aptitude for working in unscripted situations and solving problems quickly

+ Critical thinking and de-escalation skills

+ Experience in performance-driven roles with heavy metrics

+ Self-sufficiency

+ Adaptability to changing rules and processes

+ Preferred: 2 years work experience in logistics/transportation industry

Work Environment

This position offers a hybrid work environment with 3 days in the office and 2 days working from home. However, starting January 2025, all employees will be required to work onsite 5 days per week. The work hours are from 9:30am to 6:00pm MST, with the necessity to be available for at least one weekend day, possibly two

#azjobs24

Pay and Benefits

The pay range for this position is $21.00 - $21.00

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Dec 12, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.



  • Tempe, United States Circle K Stores, Inc. Full time

    Store 2706663: 6349 S Mc. Clintock Dr, Tempe, Arizona 85283 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Customer Service, Representative, Retail, Service


  • Tempe, United States EMCOR Group Full time

    The Customer Service Representative provides primary/frontline support for EMCOR Customer Solutions Center (CSC) contracted customers, vendors and technicians. This includes creating work orders and coordinating with necessary parties to effectively Customer Service Representative, Customer Service, Representative, Solutions, Skills, Manufacturing, Retail,...


  • Tempe, United States Roto-Rooter Plumbing & Water Cleanup Full time

    Hiring immediately, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Phoenix area Call Center. Be the first point of contact with our customers. Obta Customer Service Representative, Customer Service, Representative, Retail, Construction, Insurance


  • Tempe, Arizona, United States Señor Taco Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Señor Taco. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.In this role, you will be responsible for ensuring that our customers receive accurate and friendly service, which includes...


  • Tempe, Arizona, United States Nino Trading Inc Full time

    Job Title: Customer Service RepresentativeAbout NINO TRADING INCNINO TRADING INC is a dynamic and innovative audio company dedicated to providing exceptional audio systems to our valued customers. We are seeking a highly motivated Customer Service Representative to join our team.About the RoleThis Customer Service Representative position is ideal for someone...


  • Tempe, Arizona, United States Cost Plus World Market Full time

    **Job Summary:**We are looking for a highly motivated and detail-oriented Customer Service Representative to join our team at Cost Plus World Market. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that customers have a positive shopping experience.**Key Responsibilities:**Provide...


  • Tempe, Arizona, United States Levi Strauss Full time

    Customer Service Representative Job SummaryWe are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.In this role,...


  • Tempe, United States PrideStaff Full time

    Customer Service RepresentativeSeeking a qualified customer service representative with strong computer skills, detail oriented as well as great phone etiquette. Will be doing a lot of Data Entry (Entering orders into the computer), answering phones and emails. Schedule: Monday - Friday 8 AM - 5 PM Pay Rate: $18/Hr. - $20/Hr. Please submit your resume and...


  • Tempe, Arizona, United States CornerStone Staffing Full time

    Are you looking for a challenging role that utilizes your exceptional communication skills? CornerStone Staffing is currently hiring for a Customer Service Representative position in Tempe, AZ.The hourly wage for this position ranges from $18 to $20 per hour.Job Summary:This role is ideal for individuals who enjoy working in a fast-paced environment and...


  • Tempe, Arizona, United States Farmers Insurance Full time

    Job Overview:As a Customer Service Representative at Farmers Insurance, you will play a vital role in providing exceptional service to our clients. Your primary responsibility will be to maximize positive customer experiences by responding to inquiries and resolving issues related to our products and services.Salary: $45,000 - $60,000 per year, depending on...


  • Tempe, United States Classic Collision Full time

    Customer Service RepresentativeClassic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into...


  • Tempe, United States Ajilon Full time

    Ajilon - JobID: 764D089B-AA7B-4ECF-8BFC-3A5192EE6B82 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...


  • Tempe, United States Ajilon Full time

    Ajilon - JobID: B984D457-4B6F-4335-BAA4-33F95ADE26DA [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...


  • Tempe, Arizona, United States Community Choice Financial Family of Brands Full time

    OverviewAt Community Choice Financial Family of Brands, we strive to deliver exceptional customer experiences. As a Customer Service Representative, you will be instrumental in fostering connections with our diverse customer base, ensuring seamless transactions and providing an outstanding in-store experience.


  • Tempe, Arizona, United States Safeway Full time

    As a Customer Service Representative at Safeway, you will be the face of our company. Your primary responsibility is to interact with valued customers, ensuring they have an exceptional shopping experience. You will be involved in various tasks such as bagging groceries, arranging flowers, slicing cheese, and maintaining store cleanliness.We are seeking a...


  • Tempe, United States Circle K Full time

    Circle K - 1323 W Southern Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Tempe, Arizona, United States Lids Full time

    About the Role">We are seeking a Customer Service Representative to join our team at Lids Fan Outfitters South Mill Ave. As a key member of our retail team, you will play a critical role in delivering an exceptional customer experience.">- Respond to customer inquiries and resolve issues in a professional and courteous manner.- Assist customers with finding...


  • Tempe, United States MedImpact Full time

    Provides outstanding customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or employees by responding to and resolving phone inquiries related to benefit information, claims adjudication, eligibility veri Customer Service Representative, Customer Service, Customer Experience, Representative, Pharmacy Technician,...


  • Tempe, Arizona, United States Roto-Rooter Full time

    **About Us:**Roto-Rooter is a leading provider of plumbing services, dedicated to delivering exceptional customer experiences.Job Overview:We are seeking a skilled Bilingual Customer Service Representative to join our Arizona Call Center team. This full-time position offers top pay and benefits, with opportunities for career advancement.Excellent...


  • Tempe, Arizona, United States Nielsen & Moller Auto Glass Distributors Full time

    We are seeking a Customer Service Representative to join our team at Nielsen & Moller Auto Glass Distributors in Tempe, AZ. As a full-time role, you will be responsible for efficiently handling inbound calls, identifying customer needs, and providing service clarity.Key Responsibilities:Handle customer inquiries and complaintsProvide information about...