Customer Service Representative
1 month ago
Job Title: Customer Service Representative
Job Description
We are seeking a dedicated Customer Service Representative to deliver outstanding carrier and driver experience/solutions within a contact center environment. The role involves researching, problem-solving, and setting appropriate expectations while working within the Transportation network. The ideal candidate will thrive in a fast-paced environment, adhering to schedules and handling workload surges, particularly during high-volume peaks.
Responsibilities
+ Deliver outstanding carrier and driver experience/solutions in a contact center environment.
+ Research, problem-solve, and set appropriate expectations within the Transportation network.
+ Adhere to schedules including start/stop times and breaks/lunches.
+ Make outbound calls to understand and address potential or current issues related to transportation.
+ Support workload surges and weather-related operations, including significant overtime during high-volume peaks.
+ Use internal systems to gather data from multiple sources for daily, weekly, monthly, and quarterly reporting.
+ Collaborate with cross-functional teams.
+ Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.
Essential Skills
+ Customer service experience
+ Call center
+ Tech savvy
+ Problem-solving skills
+ Experience in transportation, intermodal, logistics, and supply chain
+ Driver management experience
+ A completed Bachelor's Degree from an accredited university or 2 years relevant work experience, or 4 years work experience in the logistics/transportation industry
+ Entry-level knowledge of MS Excel and familiarity with Excel spreadsheets
+ Flexibility to work all shifts, including day or night and some weekend shifts
Additional Skills & Qualifications
+ Ability to handle 60-80 calls per day
+ Aptitude for working in unscripted situations and solving problems quickly
+ Critical thinking and de-escalation skills
+ Experience in performance-driven roles with heavy metrics
+ Self-sufficiency
+ Adaptability to changing rules and processes
+ Preferred: 2 years work experience in logistics/transportation industry
Work Environment
This position offers a hybrid work environment with 3 days in the office and 2 days working from home. However, starting January 2025, all employees will be required to work onsite 5 days per week. The work hours are from 9:30am to 6:00pm MST, with the necessity to be available for at least one weekend day, possibly two
#azjobs24
Pay and Benefits
The pay range for this position is $21.00 - $21.00
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Tempe,AZ.
Application Deadline
This position will be accepting applications until Dec 12, 2024.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
-
Customer Service Representative
1 week ago
Tempe, United States Circle K Stores, Inc. Full timeStore 2706663: 6349 S Mc. Clintock Dr, Tempe, Arizona 85283 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Customer Service, Representative, Retail, Service
-
Customer Service Representative
1 week ago
Tempe, United States EMCOR Group Full timeThe Customer Service Representative provides primary/frontline support for EMCOR Customer Solutions Center (CSC) contracted customers, vendors and technicians. This includes creating work orders and coordinating with necessary parties to effectively Customer Service Representative, Customer Service, Representative, Solutions, Skills, Manufacturing, Retail,...
-
Customer Service Representative
5 months ago
Tempe, United States Roto-Rooter Plumbing & Water Cleanup Full timeHiring immediately, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Phoenix area Call Center. Be the first point of contact with our customers. Obta Customer Service Representative, Customer Service, Representative, Retail, Construction, Insurance
-
Customer Service Representative
3 days ago
Tempe, Arizona, United States Señor Taco Full timeWe are seeking a highly motivated Customer Service Representative to join our team at Señor Taco. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.In this role, you will be responsible for ensuring that our customers receive accurate and friendly service, which includes...
-
Customer Service Representative
3 weeks ago
Tempe, Arizona, United States Nino Trading Inc Full timeJob Title: Customer Service RepresentativeAbout NINO TRADING INCNINO TRADING INC is a dynamic and innovative audio company dedicated to providing exceptional audio systems to our valued customers. We are seeking a highly motivated Customer Service Representative to join our team.About the RoleThis Customer Service Representative position is ideal for someone...
-
Customer Service Representative
3 days ago
Tempe, Arizona, United States Cost Plus World Market Full time**Job Summary:**We are looking for a highly motivated and detail-oriented Customer Service Representative to join our team at Cost Plus World Market. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that customers have a positive shopping experience.**Key Responsibilities:**Provide...
-
Customer Service Representative
4 weeks ago
Tempe, Arizona, United States Levi Strauss Full timeCustomer Service Representative Job SummaryWe are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.In this role,...
-
Customer Service Representative
6 days ago
Tempe, United States PrideStaff Full timeCustomer Service RepresentativeSeeking a qualified customer service representative with strong computer skills, detail oriented as well as great phone etiquette. Will be doing a lot of Data Entry (Entering orders into the computer), answering phones and emails. Schedule: Monday - Friday 8 AM - 5 PM Pay Rate: $18/Hr. - $20/Hr. Please submit your resume and...
-
Customer Service Representative
3 weeks ago
Tempe, Arizona, United States CornerStone Staffing Full timeAre you looking for a challenging role that utilizes your exceptional communication skills? CornerStone Staffing is currently hiring for a Customer Service Representative position in Tempe, AZ.The hourly wage for this position ranges from $18 to $20 per hour.Job Summary:This role is ideal for individuals who enjoy working in a fast-paced environment and...
-
Customer Service Representative
3 weeks ago
Tempe, Arizona, United States Farmers Insurance Full timeJob Overview:As a Customer Service Representative at Farmers Insurance, you will play a vital role in providing exceptional service to our clients. Your primary responsibility will be to maximize positive customer experiences by responding to inquiries and resolving issues related to our products and services.Salary: $45,000 - $60,000 per year, depending on...
-
Customer Service Representative
4 days ago
Tempe, United States Classic Collision Full timeCustomer Service RepresentativeClassic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into...
-
Customer Service Representative
2 months ago
Tempe, United States Ajilon Full timeAjilon - JobID: 764D089B-AA7B-4ECF-8BFC-3A5192EE6B82 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...
-
Customer Service Representative
3 weeks ago
Tempe, United States Ajilon Full timeAjilon - JobID: B984D457-4B6F-4335-BAA4-33F95ADE26DA [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...
-
Customer Service Representative
3 weeks ago
Tempe, Arizona, United States Community Choice Financial Family of Brands Full timeOverviewAt Community Choice Financial Family of Brands, we strive to deliver exceptional customer experiences. As a Customer Service Representative, you will be instrumental in fostering connections with our diverse customer base, ensuring seamless transactions and providing an outstanding in-store experience.
-
Customer Service Representative
6 days ago
Tempe, Arizona, United States Safeway Full timeAs a Customer Service Representative at Safeway, you will be the face of our company. Your primary responsibility is to interact with valued customers, ensuring they have an exceptional shopping experience. You will be involved in various tasks such as bagging groceries, arranging flowers, slicing cheese, and maintaining store cleanliness.We are seeking a...
-
Customer Service Representative
2 weeks ago
Tempe, United States Circle K Full timeCircle K - 1323 W Southern Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Customer Service Representative
4 days ago
Tempe, Arizona, United States Lids Full timeAbout the Role">We are seeking a Customer Service Representative to join our team at Lids Fan Outfitters South Mill Ave. As a key member of our retail team, you will play a critical role in delivering an exceptional customer experience.">- Respond to customer inquiries and resolve issues in a professional and courteous manner.- Assist customers with finding...
-
Customer Service Representative I
1 month ago
Tempe, United States MedImpact Full timeProvides outstanding customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or employees by responding to and resolving phone inquiries related to benefit information, claims adjudication, eligibility veri Customer Service Representative, Customer Service, Customer Experience, Representative, Pharmacy Technician,...
-
Customer Service Representative
5 days ago
Tempe, Arizona, United States Roto-Rooter Full time**About Us:**Roto-Rooter is a leading provider of plumbing services, dedicated to delivering exceptional customer experiences.Job Overview:We are seeking a skilled Bilingual Customer Service Representative to join our Arizona Call Center team. This full-time position offers top pay and benefits, with opportunities for career advancement.Excellent...
-
Customer Service Representative
3 weeks ago
Tempe, Arizona, United States Nielsen & Moller Auto Glass Distributors Full timeWe are seeking a Customer Service Representative to join our team at Nielsen & Moller Auto Glass Distributors in Tempe, AZ. As a full-time role, you will be responsible for efficiently handling inbound calls, identifying customer needs, and providing service clarity.Key Responsibilities:Handle customer inquiries and complaintsProvide information about...