Guest Services Ambassador

1 month ago

Bryson City, United States Revelry Labs Full time

*This position is for ROL. Please see below for more information about the company and role. ROL is a valued partner of Revelry. Please include in your cover letter why you would be a good fit for the role

About ROL

ROL is a venture-backed outdoor hospitality company building a network of unique campgrounds, each with a focus on environmental sustainability and modern-day amenities. We’re on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.

About this position

We’re looking for candidates with guest services experience who are familiar with the outdoor hospitality industry.

This is for a part-time seasonal position for 25/hrs per week. This position is for an on-site guest service ambassador at our property in Almond, NC.

Our guest services ambassadors are responsible for front-line communication with our guests, troubleshooting and resolution of issues, and the day-to-day operations of our properties. 

The best candidates will

  • Have their own recreational vehicle.

  • Be passionate about camping, RVing, outdoor recreation, and environmental conservation

  • Care deeply about the customer experience and take pride in providing the best service possible to guests 

  • Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems

  • Be comfortable working at an early-stage company where change and innovation is welcomed and embraced

  • Have an interest in growing their career in the outdoor hospitality industry

Description

As a Guest Services Ambassador, you will be responsible for the following: 

  • Maintain property appearance and cleanliness

  • Empty fire pits and trash cans throughout property

  • Clean bath houses, laundry, and office spaces daily

  • Monitor check-in/check-out of guests

  • 100% guest satisfaction is your ultimate objective

  • Assist guests with local recommendations and retail purchases

  • Enforce property rules and guidelines, when necessary

  • Communicate guests and maintenance issues to your supervisors

Required

  • Ability to travel to our other properties, if necessary

  • Willingness to work in all weather conditions.

  • Familiarity with using laptops and smartphones for communication

  • Detail-oriented for accuracy of data and information

  • Treat our properties like your home and your mother-in-law is visiting

  • Take care of guests like family

  • Able to lift up to 50lbs

  • Ability to de-escalate and/or resolve guests complaints or issues

  • Effective critical thinking and decision-making skills

  • Unequivocal drive for guest satisfaction

Compensation

  • 30/50amp site accommodation if needed

  • Paid biweekly hourly rate $15/hr 

ROL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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