Customer Service Representative

1 week ago

Santa Ana, United States Area Wide Protective (AWP) Full time
Company Description

AWP is North America's leading traffic control specialist. Our team of 7,000+ professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon and Super Bowl.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

The Customer Service Representative is responsible for sign project data entry while supporting the sales staff in bringing awareness to Maneri products within the industry. This position is an active, hands-on role focusing on maintaining new / existing accounts, while assisting the sales team in meeting sales and margin targets.
  • SHIFT- 6AM-2:30PM
  • Conduct outgoing phone calls to prospective customers
  • Compose and send e-mail correspondence to prospective customers
  • Manage incoming e-mail correspondence and inquiries generated from e-commerce sales
  • Answer incoming telephone inquiries from prospective and existing customers
  • Inform customers of order status and ETAs
  • Manage and track e-commerce leads and sources in database
  • Successfully learn our products and services
  • Convey the company's focus on safety to employees and customers
  • Relentlessly create and drive weekly sales plan
  • Organize and Manage files
  • Stress Maneri network of companies delivering quality and on-time service
  • Other duties as assigned

Qualifications

  • 2-5 years proven success in sales, prospecting, and telemarketing experience a plus
  • Strong presentation and communication skills, both written and oral, bilingual a plus
  • Excellent computer and internet mining skills and experience with lead tracking software
  • Strong customer orientation; experience developing strong partnerships by understanding and anticipating customer's business needs; ability to qualify prospects
  • Must be results-driven, organized, friendly, tenacious, work independently and have a positive "make it work" attitude
  • High energy and self-motivated
  • Team focused and support the company direction

Additional Information

  • A high-achieving, gregarious, and well-respected team
  • Benefits-eligible 1st of the month following hire
  • All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • The company paid 50k in basic life insurance
  • Company paid LTD
  • 22-26/hour DOE
  • Health Savings and Flex Spending Accounts Available
  • 401(k) with company match
  • Paid Time Off & Paid Holidays
  • AWP named one of America's Greatest Workplaces 2023 for Diversity

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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