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Supv Referral Specialists

4 months ago

Providence, United States Lifespan Corporation Full time

Summary:

Lifespan Rehabilitation Services (LRS) Supv Referral Specialists reports to the LRS Business Manager. Responsible for the overall referral and scheduling process quality and standards including reporting outcome metrics and system improvement. Ensures quality control of the referral process is upheld by reviewing the accuracy and timeliness of referrals through monthly standard reports. Ensures referral specialists job performance. Coordinates oversees and develops effective and efficient processing and scheduling of all incoming referrals adhering to established timelines and departmental procedures. Assists with recruitment hiring orientation and assessment of professional and support staff.

Responsibilities:

Communication

Demonstrates the highest level of communication and professionalism with patients

caregivers rehabilitation staff physicians and other health care professionals both within

the academic medical center and in the community.

Maintaining effective communication with all team members to implement excellent

patient care

Responding promptly positively and respectfully to co-workers patients and families

Displaying open and welcoming attitude toward co-workers patients and families

Modeling effective delivery of feedback and coaching to co-workers in a manner that

ensures accountability maintenance of self-esteem effective positive outcomes and

support of individual team organizational needs

Managing directly and constructively staff conflict

Following appropriate channels to solve complex communication issues

Recognizing long range impact of all professional communications on hospital systems

and operations

Principal Duties

Performs duties as defined in the referral specialist job description.

Approves and/or makes recommendations regarding vacations and other scheduled time off requests per manager direction

Assists in coordinating the orientation of new staff members

Assigns or re-assigns duties during staff absences to assure complete and uninterrupted delivery of responsibilities

Assists the manager in the preparation of performance appraisals and/or conducts performance appraisals per clinical manager direction

Prepares for and actively participate in staff meetings

Attends scheduled meetings with the department manager and/or director for discussion planning and/or problem-solving

Assists in planning implementing and evaluating department goals and programs

Monitors Workqueues and quality metrics

Ensures effective scheduling capacity

Accountable for scheduling utilization for all LRS outpatient sites

Performs other duties as assigned.

Other information:

BASIC KNOWLEDGE:

Bachelor's degree in business or related field or any combination of education and experience that would provide the required knowledge skills and abilities to perform the job. Formal education in medical terminology anatomy and other coding related courses.

EXPERIENCE:

Five years of clinical referral experience required and at least one year of related experience in coding/billing and medical record operations in an ambulatory care facility Health Information/Medical Record Department.

Three years of supervision in a related field able to demonstrate maturity focus and insight to provide high level leadership.

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Rhode Island Hospital USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union