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Sr. Director, Eyecare

4 months ago

Houston, United States AEG Full time
About the Job

Create exceptional value in the lives of our patients and customers by delivering excellent patient experiences. Work as a team with the District Managers (DMs) and OD Recruiting to select, contract, orient, evaluate, develop, motivate and retain doctors at AEG Practices. Partner with the DMs to deliver planned sales and operating goals. Instruct all employed Optometrists and office staff regarding the use of best practices and practice management tools. Establish collaborative operations / optometric relationships that result in business growth, quality health care, and a positive work environment. Strive to constantly improve overall customer / patient satisfaction (NPS). Help develop DMs in the management of the optometric offices.

Responsibilities

  • Recruiting -- sourcing, maintaining a pool of candidates for new and vacant practices.
  • Coordinates with field teams and OD recruiting to find potential candidates.
  • Screening, Interviewing, Compensation discussions and coordination of Legal Contract.
  • Applies competency-based OD selection process based on clinical skills, chair-side manner, and the willingness and ability to deliver quality eye care.
  • Supports and consults with the Field Management Team on management of ODs in Region.
  • Identifies and acts upon opportunities to optimized coverage to meet patient needs and new clinical procedures.
  • Responsible for development and execution of onboarding / orientation of new ODs, communication and relationship management.
  • Responsible along with the Field Team for OD labor cost and assists with action plans to achieve Company established metrics.
  • Strives to achieve goals for OD KPIs such as NPS, Continuity of Care, retinal photos and exam growth and develops action plans for improvement, when necessary.
  • Partners with DM to promote co-planning meetings at Practices happen and collaborative action plans are built
  • Coaches and develops Field Management Team to aid in the execution of clinical strategies.
  • Implements established policies and guidelines for ODs. Make recommendations for policy revisions to CMO

Requirements

  • Doctor of Optometry preferred
  • Bachelor's degree required
  • Excellent Analytical, Verbal, Presentation, and Written Communication Skills
  • Solid MS Office Ability (PowerPoint, Word, Excel, Outlook)
  • Knowledge of state Optometric regulations
  • 5-7 years of at least one of the following:
  • Ownership/operation of an optometric practice with demonstrable success
  • Multi-unit responsibility for physician, optometric practice, or retail management
  • Franchising, subleasing or contracting responsibility for an optical company, ophthalmology group, practice management company or health care/ ophthalmic goods and services franchisor, or similar experience
  • Knowledge of current Optometric theory and technology
  • Comprehensive knowledge of Practice operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Excellent coaching and development skills
  • Strong communicator and listener
  • Problem solving ability
  • Organization skills
  • Ability to travel up to 2-3 days/ week for 2-3 weeks per month

Benefits

  • 401(k) with Match
  • Medical/Dental/Life/STD/LTD
  • Vision Service Plan
  • Employee Vision Discount Program
  • HSA/FSA
  • PTO
  • Paid Holidays
    *Benefits applicable to full Time Employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Benefit Packages

Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*