Sr Claims Executive

2 months ago


Houston, United States Higginbotham Insurance Agency Full time
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Sr Claims Executive - Marine / Energy Specialist for our Houston, TX office.

The Marine Casualty Claim Specialist needs a strong understanding of maritime law, insurance principles, and the technical aspects of marine operations. They also require excellent analytical, communication, and negotiation skills.

This position is responsible for accurate reporting and filing of claim litigation to the respective Carrier, in addition to handling complex claims scenarios along with resolution of claims disputes. The Sr. Claims Executive has a diverse subject matter expertise and functions as a high level professional that provides guidance to the Customers, Producers and Sr. Leadership on more complex claims issues. Sr. Claims Executive is responsible for monitoring the assigned inventory of accounts, answering phone calls, consulting on claims related issues. Duties include; handling customer service calls as needed, reviewing claims on an as needed basis.

Additional duties will include collaboration with Producers and Client Service Teams in preparing responses to broker RFP's for prospective clients and participation in the sales process with Producers by providing pertinent Claims Service marketing input and attending prospect meetings and presentations.

Essential Tasks:

  • Coordinates with the Director and Assistant Director of Claims Operations on workflow issues and the handling of assigned claims inventory
  • Service and be the point of contact for assigned threshold accounts.
  • Ability to review policy language and offer a professional opinion regarding coverage, settlements, reserve practices, etc.
  • Handle and work with carrier and client on professional coverages, including D&O and EPL.
  • Ability to troubleshoot and consult clients on all P&C lines, including disputes or denials by the carrier.
  • Review, document and acknowledge Pre- Litigation request or demands.
  • Must be able to understand report, monitor and be able to consult clients on any Litigation Claims brought to Suit.
  • Proficient in excel with the capability to produce professional charts and presentations.
  • Perform claims reviews and loss analysis for assigned threshold accounts.
  • Must be comfortable in presentations to prospects and existing clients.
  • Travel as needed to support existing clients as well as company growth goals.
  • Ability to work both in a team environment and independently with minimal supervision
  • Must have excellent time management skills with the ability to multi task and calendar client service plans
  • Takes ownership of the total work process and provides constructive information to minimize problems and increase customer satisfaction
  • Performs all other related duties as assigned

Specific Knowledge, Skills and Abilities:

  • Bachelor's Degree
  • A good understanding of the sustainable energies or oil and gas sector.
  • Ideally 5 years plus experience of insurance products, as either a claims handler, broker, underwriter, or purchaser
  • At the very least 5+ years claims adjusting experience including experience of managing Complex Energy and Marine claims in the US Market and London Markets and Insurance Claims terminology.
  • Ideally a good understanding of marine and energy insurance policy wordings - Onshore/Offshore/LOPI/COW
  • Experience with claims within blue water and brown water a plus.
  • Ability to make decisions based on sound knowledge using resources provided
  • Performs a variety of tasks that may require a limited degree of creativity and latitude
  • 10-key and computer literacy with advanced level in Word, Excel and Outlook

Preferred Qualifications:

  • Previous litigation and insurance claims experience
  • Advanced training in claims processes
  • Insurance Industry Designation or Certifications

Required license:

  • Adjusters License

Physical Requirements:

  • Ability to lift 25 pounds.
  • Repeated use of sight to read documents and computer screens
  • Repeated use of hearing and speech to communicate on telephone and in person
  • Repetitive hand movements, such as keyboarding, writing, 10-key
  • Walking, bending, sitting, reaching and stretching in all directions

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