Front Desk Agent

1 month ago


Pomona, United States Aimbridge Hospitality Full time

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

* High School diploma or equivalent required; College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
* Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
* Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
* Ability to read comprehend and write simple instructions and/or short correspondence and memos
* Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
* An operational knowledge of Microsoft Office suite
* Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
* Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
* Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

*
* Approach all encounters with guests and associates in a friendly service oriented manner.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
* Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
* Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
* Handle requests for information mail and messages in an efficient and courteous manner.
* Answer guest inquires about hotel service facilities and hours of operation.
* Answer inquiries from guests regarding restaurants transportation entertainment etc.
* Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
* Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow rate quoting scenario.
* Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
* Have knowledge of and assist in emergency procedures as required.
* Handle check-ins and check-outs in a friendly efficient and courteous manner.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
* Use proper two-way radio etiquette at all times when communicating with other associates.
* As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
* Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
* Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details

Nestled in the San Jose Hills, near Pomona Fairplex and California State Polytechnic University, DoubleTree by Hilton Pomona offers easy access to many popular attractions and corporate complexes. We are also just a mere 16 miles from Ontario International Airport.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan

Compensation Min

USD $16.00/Hr.

Compensation Mid

USD $17.93/Hr.

Compensation Max

USD $21.52/Hr.


  • Front Desk Agent

    4 weeks ago


    Pomona, United States La Quinta Inn Pomona Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago


    Pomona, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago


    Pomona, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    3 weeks ago


    Pomona, United States Doubletree Pomona Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago


    Pomona, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk

    1 month ago


    Pomona, United States Success Education Colleges Full time

    *** Front Desk Receptionist directs people both externally and internally to the appropriate contact via telephone using a multi-line phone system or in person. **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Greets visitors; ensures a positive welcoming environment at the front desk and entrance. - Answers telephone and directs calls to proper individuals...


  • Pomona, United States Chang Acupuncture Full time

    **Overview**: **Duties**: - Greet and welcome visitors in a courteous and professional manner - Answer and direct phone calls to the appropriate staff members - Schedule appointments and manage calendars efficiently - Assist with clerical tasks such as filing, data entry, and proofreading documents - Coordinate events and assist with event planning as...


  • Pomona, United States Rezolut Full time

    Job DescriptionJob Description We are looking for a Patient Registration Representative/ Front Desk that is punctual, detail oriented, responsible, who can answer the phones, and is professional, respectful, as well as able to multi-task to fill a full-time position here at our Chino location. RESPONSIBILITIESAccessing report of Pre-Certification cases...


  • Pomona, United States United Therapy Network, Inc. Full time

    We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome patients and greet people who visit...


  • Pomona, United States Cal Poly Pomona Full time

    **Assistant to the Dean and Front Desk Coordinator**: **Job no**: 540318 **Work type**: Staff **Location**: Pomona **Categories**: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location) **Type of Appointment**: Full-Time, Probationary **Collective Bargaining Unit**: California...

  • Night Auditor

    1 month ago


    Pomona, United States Aimbridge Hospitality Full time

    Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security...

  • Night Audit

    4 weeks ago


    Pomona, United States Hilton Garden Inn Hotel Full time

    Job Overview: We are seeking a detail-oriented Night Auditor to join our team. The Night Auditor will be responsible for overseeing the hotel's front desk operations during the night shift, ensuring guest satisfaction, and performing essential accounting tasks. **Responsibilities**: - Conduct the night audit process efficiently and accurately - Welcome...

  • Client Advocate

    3 weeks ago


    Pomona, California, United States HealthRIGHT 360 Full time

    HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Benefits and perks: HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement...


  • Pomona, United States California State University Full time

    **Job no**: 540318 **Work type**: Staff **Location**: Pomona **Categories**: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location) **Type of Appointment**: Full-Time, Probationary **Collective Bargaining Unit**: California State Employees of California (CSUEU) - Unit 9 **Job...


  • Pomona, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARYSupports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures...


  • Pomona, United States Hilton Garden Inn Hotel Full time

    **Job Overview**: **Responsibilities**: - Perform clerical duties such as filing, typing, copying, binding documents, and maintaining electronic and paper files. - Coordinate projects and completing tasks within the project - Inputting of bills and basic accounting - Assist in calendar management for appointments, meetings, and events. - Support event...


  • Pomona, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Supports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures...


  • Pomona, United States Cal Poly Pomona Full time

    **Visitor Experience Specialist**: **Job no**: 539812 **Work type**: Staff **Location**: Pomona **Categories**: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled) **Type of Appointment**: Full-Time,...


  • Pomona, United States City of Pomona Full time

    **VACANCY**: - The City of Pomona has several Community Services Officer I (Report Taker) vacancies for well-qualified individuals eager to become a valued team member of the Pomona Police Department.- If future staffing needs arise this flexible staffing classification may be reassigned to serve in any of the following areas of the Police Department:...

  • Fitness Trainer

    3 weeks ago


    Pomona, California, United States Planet Fitness Full time

    *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* The Fitness Trainer will be responsible for running the Planet Fitness group fitness program (). This includes assisting new members in the achievement of their fitness...