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Service Owner Loyalty Manager

4 months ago

Oklahoma City, United States Howard Pontiac-Gmc Inc Full time

Overview

Bob Howard Chevrolet is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Service Owner Loyalty Manager to our team.

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend

Compensation and Benefits:

* Base Salary Plus Commission
* Health insurance
* Dental insurance
* Vision, Life, Disability insurance
* 401(k) plan with company match
* Paid vacation
* Employee Stock Purchase Plan
* Employee Vehicle Purchase Program
* Professional work environment, with job training and advancement opportunities

Responsibilities:

* Meet and greet customers promptly in a professional and courteous manner.
* Liaison between the service and sales department.
* Handle outbound customer calls.
* Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
* Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
* Learn to overcome objections.
* Follow all company policies and procedures.
* Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
* Make daily follow up calls to customers who have service concerns in attempt to resolve any concerns.
* Work closely with the service drive team to ensure things run efficiently.
* Engage with customers waiting for their vehicles in the customer lounge.



Qualifications:

* Sales experience is preferred.
* Confidence in your ability to be successful.
* Outstanding communication skills both verbal and written.
* Professional appearance and outstanding work ethic.
* Great attitude with a high-energy personality.
* Superior customer service skills.
* A desire to work in a commission, performance-based, environment.
* Self-starter and self-motivated.
* Ability to work well in a process-driven environment.
* Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
* High School Diploma or equivalent

All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.