Client Service Representative
3 weeks ago
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the
productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good
communication with associates and clients, and coordinates the care of clients and pets in a happy,
welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure
superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through through a productive and efficiently run
hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital
visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them
about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
Assist incoming clients by completing the required documentation, entering all pet information and
history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing
prescription items per the veterinarian's instructions, selling retail products and scheduling future
appointments.
Manage the finances by maintaining accurate balances and utilizing proper opening and closing
procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality - The consumer is our boss, quality is our work and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we
support the responsibility of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS
COMPETENCIES
Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening
Functional
Preventative care and OWPs
-
Client Service Representative
1 month ago
Newton, United States Banfield Pet Hospital Full timeThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes theproductivity of the veterinary medical team (in terms of numbers of clients and pets), ensures goodcommunication with associates and clients Client Service, Representative, Service, Hospital, Client, Animal Care, Retail
-
Client Service Representative
2 months ago
Newton, United States Ascensus Full timePosition Purpose: The Client Service Representative is responsible for processing financial transactions and customer requests at a high rate of quality and productivity into 529 college savings plans. This role is responsible for following a variety of documented product procedures and matrices for multiple partners. The Candidate must be able to work in a...
-
Client Service Representative
2 months ago
Newton, United States Ascensus Full timePosition Purpose: The Client Service Representative is responsible for processing financial transactions and customer requests at a high rate of quality and productivity into 529 college savings plans. This role is responsible for following a variety of documented product procedures and matrices for multiple partners. The Candidate must...
-
Client Service Representative
4 weeks ago
Newton, United States Banfield Full timeThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes theproductivity of the veterinary medical team (in terms of numbers of clients and pets), ensures goodcommunication with associates and clients, and coordinates the care of clients and pets in a happy,welcoming, friendly and efficient manner,...
-
Client Service Representative
3 weeks ago
Newton, United States Banfield Full timeThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes theproductivity of the veterinary medical team (in terms of numbers of clients and pets), ensures goodcommunication with associates and clients, and coordinates the care of clients and pets in a happy,welcoming, friendly and efficient manner,...
-
Client Service Representative
2 days ago
Newton, United States CareerBuilder Full timeThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner,...
-
Client Services Manager
4 weeks ago
Newton, United States MITTERA Full timeJob Type Full-timeDescriptionThe Client Service Manager serves as a liaison between our customers and the various areas of expertise across our company. They share customers' detailed requirements including design, print, bind, and mailing of projects with the various teams within Mittera who produce their jobs. In addition, the Client Service Manager...
-
Client Services Manager
3 weeks ago
Newton, United States MITTERA Full timeJob Type Full-time Description The Client Service Manager serves as a liaison between our customers and the various areas of expertise across our company. They share customers' detailed requirements including design, print, bind, and mailing of projects with the various teams within Mittera who produce their jobs. In addition, the Client Service Manager...
-
Client Services Manager
1 week ago
Newton, United States MITTERA Full timeJob Type Full-time Description The Client Service Manager serves as a liaison between our customers and the various areas of expertise across our company. They share customers' detailed requirements including design, print, bind, and mailing of projects with the various teams within Mittera who produce their jobs. In addition, the Client Service Manager...
-
Insurance Customer Service Representative
7 days ago
Newton, United States Krueger Insurance Management, Inc Full timeJob DescriptionJob DescriptionKrueger Insurance Management is growing, and ready to add an Insurance Customer Service Representative to our strong team! We pride ourselves on providing prompt, accurate, and courteous service to our clients, and we know you are driven to do the same! We are currently looking for an Insurance Customer Service Representative...
-
Customer Service Representative
2 weeks ago
Newton, United States TEKsystems Full timeTEKsytems is hiring for a customer service representative to join our clients team in Newton, Iowa! This position will start 100% onsite and transition to hybrid. MUST be available for ONSITE work in NEWTON. Description: Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful...
-
Customer Service Representative
1 week ago
Newton, United States TEKsystems Full timeTEKsytems is hiring for a customer service representative to join our clients team in Newton, Iowa! This position will start 100% onsite and transition to hybrid. MUST be available for ONSITE work in NEWTON. Description: Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful...
-
Client Service Coordinator
3 weeks ago
Newton, United States Banfield Full timeClient Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and...
-
Client Service Specialist
4 days ago
Newton, United States MITTERA Full timeJob Type Full-timeDescriptionMittera is currently seeking Client Service Specialists to join our team! The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers' detailed requirements including design, print, binding and mailing of projects with the various teams within...
-
Client Service Associate
1 month ago
Newton, United States SDL Search Partners Full timeAbout the job Client Service Associate Client Service Associate Greater Boston based Wealth Management firm is seeking a Client Service Associate to add to their Wealth Advisory group. This is a great role for anybody looking to launch their career in Wealth Management - this position provides the opportunity to learn and grow alongside some of the best in...
-
Client Service Specialist
5 days ago
Newton, United States MITTERA Full timeJob Type Full-time Description Mittera is currently seeking Client Service Specialists to join our team! The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers' detailed requirements including design, print, binding and mailing of projects with the various teams...
-
Client Service Associate
4 weeks ago
Newton, United States SDL Search Partners Full timeAbout the job Client Service Associate Client Service Associate Greater Boston based Wealth Management firm is seeking a Client Service Associate to add to their Wealth Advisory group. This is a great role for anybody looking to launch their career in Wealth Management - this position provides the opportunity to learn and grow alongside some of the best in...
-
Client Service Manager
3 weeks ago
Newton, United States SpeedPro Full timeAt SpeedPro Imaging, we create visual experiences that change the world. How? We help businesses bring ideas to life by creating content that makes life more fun and marketing more impactful. We give our clients the power to truly engage their customers. We're the ones behind that fleet of trucks you see everywhere, and we're also the ones that design,...
-
Client Service Manager
3 weeks ago
Newton, United States SpeedPro Full timeAt SpeedPro Imaging, we create visual experiences that change the world. How? We help businesses bring ideas to life by creating content that makes life more fun and marketing more impactful. We give our clients the power to truly engage their customers. We're the ones behind that fleet of trucks you see everywhere, and we're also the ones that design,...
-
Client Service Manager
1 week ago
Newton, United States SpeedPro Full timeAt SpeedPro Imaging, we create visual experiences that change the world. How? We help businesses bring ideas to life by creating content that makes life more fun and marketing more impactful. We give our clients the power to truly engage their customers. We're the ones behind that fleet of trucks you see everywhere, and we're also the ones that design,...