Customer Service Representative
1 week ago
HIRING NOWCustomer Service Representative Awesome Opportunity for the Right Person. If you have great people skills, enjoy helping others, and want a dependable paying job with great benefits, ...
Continue reading "Customer Service Representative"
HIRING NOWCustomer Service Representative
Awesome Opportunity for the Right Person.
If you have great people skills, enjoy helping others, and want a dependable paying job with great benefits, then here's your next career move. We are on a quest for an awesome experienced Customer Service Representative. Don't miss the opportunity to join a team of exceptional people, who make coming to work fun.
Schedule: 8:00am - 5:00pm
Pay Rate: $23/hour
As a Customer Service Representative, We Offer You:
- Competitive pay
- Paid weekly (Direct Deposit or ATM Debit Card available)
- Access to health benefits and retirement plan
- A personal recruiter to help with job searches and assistance when at work
- FREE ONLINE skills training
Job Responsibilities:
- Receive and enter customer purchase orders (PO) into the database. Verify the PO meets current pricing, minimum order quantity (MOQ), and customer requested dates are within lead time per customer contract. Immediate communication to customer is required with any changes that affect the customers expected delivery requirements.
- Responsible for Finished Goods (FG) Inventory; following up with Micro lab, completion of production work orders...etc. As well as, communication of FG inventory to customer, and dispatching accordingly for on-time delivery.
- Provide weekly status reports to the customer, which include: open orders, finished goods status, production schedule, materials issues, and new promise dates if applicable.
- Facilitate and preparedness on weekly customer calls (i.e. schedule changes, material issues...etc.).
- Work with Sales, Change Control, and New Product Introduction team on customer line extensions, deviations, monitoring materials effected by phase in/out projects, and new product launches.
- Communicate discontinued customer FG sku's, and obtain material exposure. Present exposure to the customer, receive a disposition / purchase order, and insure materials are disposition within a timely manner.
- Obtain customer forecasts and provide to planning team the second week of each month.
- Participate in monthly ship sales projections and provide feedback for past due customer orders.
- Issue Returned Materials Authorization (RMA). Facilitate between Customer and Quality to validate customers request to return rejected materials.
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