Customer Service Coordinator

2 weeks ago

Ontario, United States Nellson LLC Full time
Join NELLSON and Become Part of a Winning Team of Professionals

We currently have an immediate opportunity for a Customer Service Coordinator to join the BAR DIVISION at our ONTARIO, CALIFORNIA location. Responsibilities will include, but are not limited to:

Essential Responsibilities and Duties:

Receiving/Entering Customer Sales Order & Processing
  • Receive, process and update customer orders into JDE system.
    • Verify:
      • Pricing
      • Part numbers
      • Quantities
      • Due dates
      • PO Reference #
      • Item Cross Reference
      • Ship to address.

Follow Through of Sales Order Leading Up to Production
  • Calling out and validating with scheduling team:
    • Work order creation for newly entered/created sales orders.
    • Validating work order start date and quantity align with customer request.
    • Voicing customer requests, issues, or concerns that come up during weekly scheduled OOR meetings/reviews with customer.
    • Call out any changes issued by customer or scheduling due to:
      • Change in demand.
      • Material constraints
      • Line time capacity.
      • MOQ issues or needed approvals.
  • Participate and engage with production and supply chain team during weekly schedule review.
  • Track customer attainment once production startup has started and monitor as it progresses.

Processing & Prep for Shipment
  • Generate and provide waiver requests made by customer, prior to standard release of testing.
    • If necessary or requested.
  • Create dispatches as soon as product is released from micro testing.
    • Communicating via email to customer, carrier, and warehouse team the necessary shipping detail information.
      • Sku# and Description
      • Dispatch#
      • Shipping location
      • Pallet count
      • Weight
      • Pick up date.
      • Pick up time.
      • Case count
  • Once order has been shipped out:
    • Advance orders for billing
    • Save copy of BOL's to shared drive.
    • Provide BOL's to AR for invoicing.

As necessary, performs other related functions:
  • Provide updates and necessary communication to internal team during Logistics meeting regarding scheduled shipments.
    • Case/Pallet configuration and what that equates in bars for KPI tracking.
  • Create Debit or Credit notes requested by finance department.
    • Customer true ups
    • Obsolescence PO's
  • Lead customer meetings.

Minimum Qualifications:
High school diploma or general education degree (GED) required

Minimum of 2 years' experience preferred, preferably in manufacturing environment.

Required Knowledge/Skills/Abilities:
  • Skills in data entry with strong attention to detail and accuracy
  • Proficient in Microsoft Office Products (Excel, Word and PowerPoint)
  • High level of organizational skills, good written and oral communication skills
  • Ability to work independently as well as part of a team and meet deadlines.
  • Critical thinking skills
  • Self-starter
  • Able to understand what is being communicated/conveyed, identify questions asked, and pertaining response required.
  • Must be able to multi-task and prioritize.
  • Follow-up and follow through when responses and answers are needed.
  • Must be professional and able to respond to verbal and written instructions.
  • Solution driven problem solving
  • Must be able to interface with different levels of associates.
  • Trustworthy and attention to confidentiality
  • Professional phone etiquette and verbal communication ability
  • Must be flexible to change priorities on assigned tasks.
  • Basic mathematical skills

At Nellson, we invest in highly talented individuals and provide them with opportunities to continuously learn and grow to realize their full potential. Our state-of-the-art facilities, warehouses, and corporate offices offer a knowledgeable and professional environment to employees. By joining our performance-oriented team, you will be able to put your expertise to use and positively impact many groups across our production process.

Nellson offers competitive pay, career growth opportunities, and an outstanding benefits program that features:

* Medical, Dental & Vision Coverage

* Generous Paid Time Off

* 401(k) with Company Match

* Flexible schedules

* Professional Development & Tuition Reimbursement

* And Many More Employee-Friendly Programs

Nellson is proud to be an Equal Opportunity Employer. All applicants receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected by law. You may visit our website at www.nellsonllc.com to view current job openings.

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