Customer Service Coordinator

3 weeks ago


Ontario, California, United States Crown Equipment Full time
Job Overview

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. As a key member of our service department, you will be responsible for scheduling service repairs and dispatching field service technicians to customer locations.

The anticipated salary range for this position is $25.00 to $35.00 per hour, commensurate with skills and related experience.

Key Responsibilities
  • Schedule service repairs and dispatch field service technicians to customer locations based on location, skill level of the technicians, and facility response guidelines.
  • Schedule and dispatch planned maintenance to ensure timely completion.
  • Receive service requests from customers and coworkers, entering information into the computer and assisting with paperwork and reports.
Required Skills and Qualifications
  • High school diploma or equivalent.
  • Excellent phone skills and good communication, organizational, math, and computer skills.
  • Experience with Microsoft Office.
  • Leadership skills, technical experience, and knowledge are a plus.
  • Able to multitask and work in a fast-paced environment.
Benefits
  • Crown offers an excellent wage and benefits package for full-time employees.
  • Competitive wages, health, dental, vision, prescription drug plan, health savings accounts, flexible spending accounts, 401K retirement savings plan, company-paid life and disability benefits, paid parental leave, nine paid holidays, paid vacation, paid sick leave, birthday pay for non-exempt employees, tuition reimbursement up to $5,250 per calendar year, and much more.


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