Customer Service

5 days ago


Ontario, United States ProLogistix Full time
Base Pay: 23.00 per HOUR

Customer Service Rep 1st 8:00am - 5:00pm Pay: $23/hr • Receive and enter customer purchase orders (PO) into the database. Verify the PO meets ...

Continue reading "Customer Service"

Customer Service Rep

1st 8:00am - 5:00pm

Pay: $23/hr

• Receive and enter customer purchase orders (PO) into the database. Verify the PO meets current pricing, minimum order quantity (MOQ), and customer requested dates are within lead time per customer contract. Immediate communication to customer is required with any changes that affect the customers expected delivery requirements.

• Responsible for Finished Goods (FG) Inventory; following up with Micro lab, completion of production work orders...etc. As well as, communication of FG inventory to customer, and dispatching accordingly for on-time delivery.

• Provide weekly status reports to the customer, which include: open orders, finished goods status, production schedule, materials issues, and new promise dates if applicable.

• Facilitate and preparedness on weekly customer calls (i.e. schedule changes, material issues...etc.).

• Work with Sales, Change Control, and New Product Introduction team on customer line extensions, deviations, monitoring materials effected by phase in/out projects, and new product launches.

• Communicate discontinued customer FG sku's, and obtain material exposure. Present exposure to the customer, receive a disposition / purchase order, and insure materials are disposition within a timely manner.

• Obtain customer forecasts and provide to planning team the second week of each month.

• Participate in monthly ship sales projections and provide feedback for past due customer orders.

• Issue Returned Materials Authorization (RMA). Facilitate between Customer and Quality to validate customers request to return rejected materials.Learn More
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