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Optometric Tech II

3 months ago

Pensacola, United States West Florida Medical Center Clinic PA Full time
Job Type

Full-time

Description

JOB SUMMARY

The Optometric Technician II/Scribe is a multi-skilled person trained to assist in all aspects of an optometric medical practice under the direct responsibility of an Optometrist. The Optometric Technician II/Scribe assists with patient care management, administrative and clinical procedures to include scribing Optometrist's dictation of visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Correctly summarizes and documents the Optometrist's verbal statements during an examination, including but not limited to: proper charting of the examination, documenting additions to the chief complaint, assessment, plan and recommendations for treatment.
  • Appropriately identifies, in any progress note, self as the individual acting as the Optometrist's scribe.
  • Observes the patient and the Optometrist and assists as appropriate during the exam.
  • Identifies self, department, and Optometrist when performing a diagnostic procedure on a patient.
  • Prepares examination and treatment rooms.
  • Assist with patient eye examinations, procedures, or treatments as directed by the Optometrist.
  • Assists Optometrist with refractions.
  • Performs various vision and diagnostic tests using optometric instruments that provide diagnostic information and identifies to patient or family member brief explanation of test.
  • Documents instructions given to patient in electronic medical record.
  • Administers topical medications or diagnostic drugs as required by the Optometrist for testing or treatment.
  • Educates patients in relation to medications, tests, procedures and compliance with treatments the Optometrist prescribes.
  • Prepare and maintain records and reports in electronic medical record system for test tracking to provide continuing quality patient care.
  • Coordinates schedule changes with front desk.
  • Cross-trained in contact lens and optical shop.
  • Assemble patient charts for daily appointments.
  • Ensure all charge slips are completed and entered on a daily basis. Maintain up-to-date records of daily charges.
  • Efficiently and accurately input data into electronic medical record system.
  • Schedule and greet contact lens patients.
  • Order all contact lens as prescribed by Optometrist.
  • Maintain inventory and control cost for contact lens department. Inventory includes lenses and applicable accessories.
  • Notify patients when contact lens are available for pick-up and schedule fitting appointment.
  • Maintain follow-up with new contact lens wearers for patient satisfaction.
  • Educate patients on appropriate insertion and removal of contact lens, as well as appropriate cleaning techniques.
  • Follow established procedures for payment collection, receipts, and deposits.
  • Assist opticians with glass sales as needed.
  • Function as Patient Services Representative (PSR) as needed.
  • Other duties as assigned.

CORPORATE CULTURE RESPONSIBILITIES
  • Follow established corporate and department-specific policies and procedures.
  • Attend all corporate and department-specific required training.
  • Uphold MCC's Purpose, Values, and Vision.
  • Abide by MCC's Corporate Culture Responsibilities.
  • Perform other duties as may be assigned cheerfully and willingly.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS
  • Minimum education requirement is high school diploma or GED. Some college preferred.
  • Certification (CPOT) is preferred; however, years of experience directly related to optometry/contact lens/optical shop and on-the-job training will be considered in lieu of certification.
  • If certified, must maintain certification throughout employment in an Optometric Technician II position.

KNOWLEDGE, SKILLS AND ABILITIES
  • Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
  • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
  • Ability to work with staff at all levels of the organizational hierarchy in a cooperative, team-oriented manner.
  • Must be able to safely and correctly operate Auto-Refractor and Lensometer.
  • Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm
  • Medical Terminology, Preferred knowledge of operating electronic health records (EHR) systems.
  • Proficient in use of English language both in written and verbal communication, including correct usage of grammar and ability of written expression for clarity.
  • Must be able to communicate with individuals of varying socio-economic backgrounds.
  • Legible handwriting and ability to accurately record information.
  • Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Professional demeanor and recognition of privacy considerations for patients and families.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
  • Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
  • Standing/Walking: Occasionally; activity exists up to 1/3 of the time
  • Keyboarding/Dexterity: Frequently; activity exists from &fac34; of the time
  • Ability to look at a computer screen for extended periods.
  • Ability to perform constant repetitive hands and finger motions.
  • Must be mobile and able to work in various positions (standing, sitting, bending, and walking) for extended periods of time.
  • Talking (Must be able to effectively communicate verbally): Yes
  • Seeing: Yes
  • Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
  • Must exhibit stable work behaviors daily.
  • Must possess adequate individual coping skills.
  • Ability to remain calm and professional regardless of workload or time constraints.
  • Must be able to work under stress and remain calm and professional.

WORK ENVIRONMENT
  • Clinical back/front office environment
  • Exposed to frequent and constant interruptions in daily functions/schedule.
  • Must be available to customers and staff throughout the day.
  • May be required to work extended hours to meet department needs.