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Optometric Tech II
3 months ago
Full-time
Description
JOB SUMMARY
The Optometric Technician II/Scribe is a multi-skilled person trained to assist in all aspects of an optometric medical practice under the direct responsibility of an Optometrist. The Optometric Technician II/Scribe assists with patient care management, administrative and clinical procedures to include scribing Optometrist's dictation of visit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Correctly summarizes and documents the Optometrist's verbal statements during an examination, including but not limited to: proper charting of the examination, documenting additions to the chief complaint, assessment, plan and recommendations for treatment.
- Appropriately identifies, in any progress note, self as the individual acting as the Optometrist's scribe.
- Observes the patient and the Optometrist and assists as appropriate during the exam.
- Identifies self, department, and Optometrist when performing a diagnostic procedure on a patient.
- Prepares examination and treatment rooms.
- Assist with patient eye examinations, procedures, or treatments as directed by the Optometrist.
- Assists Optometrist with refractions.
- Performs various vision and diagnostic tests using optometric instruments that provide diagnostic information and identifies to patient or family member brief explanation of test.
- Documents instructions given to patient in electronic medical record.
- Administers topical medications or diagnostic drugs as required by the Optometrist for testing or treatment.
- Educates patients in relation to medications, tests, procedures and compliance with treatments the Optometrist prescribes.
- Prepare and maintain records and reports in electronic medical record system for test tracking to provide continuing quality patient care.
- Coordinates schedule changes with front desk.
- Cross-trained in contact lens and optical shop.
- Assemble patient charts for daily appointments.
- Ensure all charge slips are completed and entered on a daily basis. Maintain up-to-date records of daily charges.
- Efficiently and accurately input data into electronic medical record system.
- Schedule and greet contact lens patients.
- Order all contact lens as prescribed by Optometrist.
- Maintain inventory and control cost for contact lens department. Inventory includes lenses and applicable accessories.
- Notify patients when contact lens are available for pick-up and schedule fitting appointment.
- Maintain follow-up with new contact lens wearers for patient satisfaction.
- Educate patients on appropriate insertion and removal of contact lens, as well as appropriate cleaning techniques.
- Follow established procedures for payment collection, receipts, and deposits.
- Assist opticians with glass sales as needed.
- Function as Patient Services Representative (PSR) as needed.
- Other duties as assigned.
CORPORATE CULTURE RESPONSIBILITIES
- Follow established corporate and department-specific policies and procedures.
- Attend all corporate and department-specific required training.
- Uphold MCC's Purpose, Values, and Vision.
- Abide by MCC's Corporate Culture Responsibilities.
- Perform other duties as may be assigned cheerfully and willingly.
Requirements
EDUCATION/EXPERIENCE REQUIREMENTS
- Minimum education requirement is high school diploma or GED. Some college preferred.
- Certification (CPOT) is preferred; however, years of experience directly related to optometry/contact lens/optical shop and on-the-job training will be considered in lieu of certification.
- If certified, must maintain certification throughout employment in an Optometric Technician II position.
KNOWLEDGE, SKILLS AND ABILITIES
- Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
- Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
- Ability to work with staff at all levels of the organizational hierarchy in a cooperative, team-oriented manner.
- Must be able to safely and correctly operate Auto-Refractor and Lensometer.
- Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm
- Medical Terminology, Preferred knowledge of operating electronic health records (EHR) systems.
- Proficient in use of English language both in written and verbal communication, including correct usage of grammar and ability of written expression for clarity.
- Must be able to communicate with individuals of varying socio-economic backgrounds.
- Legible handwriting and ability to accurately record information.
- Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Professional demeanor and recognition of privacy considerations for patients and families.
PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
- Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
- Standing/Walking: Occasionally; activity exists up to 1/3 of the time
- Keyboarding/Dexterity: Frequently; activity exists from &fac34; of the time
- Ability to look at a computer screen for extended periods.
- Ability to perform constant repetitive hands and finger motions.
- Must be mobile and able to work in various positions (standing, sitting, bending, and walking) for extended periods of time.
- Talking (Must be able to effectively communicate verbally): Yes
- Seeing: Yes
- Hearing: Yes
EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
- Must exhibit stable work behaviors daily.
- Must possess adequate individual coping skills.
- Ability to remain calm and professional regardless of workload or time constraints.
- Must be able to work under stress and remain calm and professional.
WORK ENVIRONMENT
- Clinical back/front office environment
- Exposed to frequent and constant interruptions in daily functions/schedule.
- Must be available to customers and staff throughout the day.
- May be required to work extended hours to meet department needs.