Front Desk Clerk
1 week ago
Front Desk Clerk
Department: Guest Services
Employment Type: Seasonal - Full Time
Location: Denali Employee Community
Description
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Provides customer service by listening and responding to guests' needs and concerns. Applies knowledge of company products, optional tours, services, local information, policies, procedures and guidelines to assist guests. Implements and maintains procedures and policies within established company guidelines. Participates in guest service activities and programs.
Responsibilities
* Performs a variety of moderately difficult customer service tasks.
* Applies knowledge of Company products, services, and policies to evaluate customer's needs, provide information, and resolve complaints.
* Design and conduct presentations for guests.
* Coordinate guest amenity requests, reservations, and special requests.
* Assist customers, employees, and management and responds to queries.
Requirements
* One year of experience in positions involving customer service.
* Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems.
* Must pass a pre-employment background check that could include a credit check.
* Minimum age of 18 years required to reside in company housing, where available.
* Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
* Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills & Abilities:
* Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
* Ability to work in a fast-paced environment with multiple tasks and external influences.
* Ability to work independently with minimal supervision while achieving daily goals.
* Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
* Ability to stand/walk/work on feet for minimum of 8 hours per day.
Benefits
* Travel - FREE CRUISE AFTER YOUR FIRST SEASON
* Reward for Referral Program
* Experience - Of a lifetime
* Rewards & Incentives
* Community Service
* Employee Activities
* Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
-
Ambitious Front Desk Professional Wanted
3 weeks ago
Denali National Park, Alaska, United States Pursuit Collection Full timeExplore a new career opportunity at the Pursuit Collection, where you can make life-long connections and enjoy an inclusive work environment.Job Summary:We are seeking an ambitious Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for registering guests, maintaining accurate room inventories, creating guest reservations, and...
-
Alaska Resort Operations Director
2 weeks ago
Denali Park, AK, United States Pursuit Collection Full timeJob Summary:">We are seeking an experienced Front Desk Manager to lead our team at Pursuit Collection. As a key member of our operations team, you will be responsible for maintaining daily operations of the Front Desk, Guest Services, Housekeeping, Janitorial and Laundry departments.">Responsibilities:">">Document training programs, schedules, daily...
-
Hotel Operations Manager
2 weeks ago
Denali Park, AK, United States Pursuit Collection Full timeOverviewPursuit Collection is a premier hospitality company seeking an experienced Hotel Operations Manager to oversee daily operations of our Front Desk, Guest Services, Housekeeping, Janitorial and Laundry departments.
-
Maintenance Director
2 weeks ago
Denali Park, AK, United States Pursuit Collection Full timeAbout the RoleWe are seeking a skilled and experienced Maintenance Manager to join our team at Pursuit Collection. As a key member of our maintenance department, you will be responsible for overseeing and managing the daily maintenance, landscaping, and repair of our lodge property and equipment.Key ResponsibilitiesOversee and manage the daily maintenance,...