Alaska Resort Operations Director

2 days ago

Denali Park AK, United States Pursuit Collection Full time

Job Summary:

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We are seeking an experienced Front Desk Manager to lead our team at Pursuit Collection. As a key member of our operations team, you will be responsible for maintaining daily operations of the Front Desk, Guest Services, Housekeeping, Janitorial and Laundry departments.

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Responsibilities:

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  • Document training programs, schedules, daily procedures and work plans, safety and security standards and Customer Service involvement for the Front Desk, Guest Services, Housekeeping, Janitorial and Laundry departments">
  • Attend and hold department manager meetings">
  • Maximize staffing, hour, and wage levels for Front of House departments">
  • Review gaps and position openings; work with managers to fill positions as needed">
  • Assist and develop annual budget and action plans">
  • Audit employee timesheets for payroll purposes and control overtime">
  • Monitor employee issues, administering company disciplinary procedures as necessary">
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Requirements:

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To be successful in this role, you will need:

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  • Knowledge of management principles within the hotel and restaurant business, including service standards, accounting practices, and cost control practices">
  • Knowledge of the tourism business in Alaska, including state government, industry organizations, and large private industry influences">
  • Ability to make decisions, solve problems and exercise good judgment; ability to work under pressure and prioritize workload">
  • Strong communication skills, both written and oral, with an emphasis on the presentation of material in a meaningful manner to the ultimate decision makers">
  • Working knowledge of maintenance and safety standards and requirements in the hotel industry">
  • Must be able to push, pull, carry, and lift objects weighing up to 50 pounds with regular frequency, and greater weights with occasional frequency">
  • 5 years' of progressively responsible Front Desk, hotel and/or Restaurant Management experience; or any combination of management, education and training which provides the necessary skills, knowledge and abilities">
  • Valid US Driver's License required">
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What We Offer:

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In return for your hard work and dedication, we offer:

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  • An estimated salary range of $60,000 - $80,000 per year, based on location and experience">
  • The opportunity to work in a dynamic and fast-paced environment with a team of like-minded individuals who are passionate about delivering exceptional guest experiences">
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off">
  • The chance to live and work in one of the most beautiful locations in the world, surrounded by stunning natural scenery and abundant wildlife">
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About Us:

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Pursuit Collection is a leading operator of luxury resorts and hotels in North America. Our properties offer guests unparalleled access to some of the most breathtaking natural landscapes and attractions on the continent. We are committed to providing our guests with unforgettable experiences that exceed their expectations and leave them wanting more.

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EEO Statement:

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Pursuit Collection is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals from all backgrounds to apply and join our inclusive team.

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