Customer Service Representative
1 day ago
Responsibilities:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Job Types: Full-time
Benefits:
- Health, vision, dental and life insurance
- Paid time off
- 401k
- Education assistance or tuition reimbursement
- Employee discounts
- Flexible schedules
- Workplace perks such as food/coffee and flexible work schedules
- Only full-time employees eligible
Schedule:
- 9:30am - 6:00pm. Monday thru Friday
Requirements
Skills:
- Proven customer support or client service representative experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Experience:
- Customer Service: 2 years (Preferred)
This Company Describes Its Culture as:
- People-oriented - supportive and fairness-focused
- Team-oriented - cooperative and collaborative
- Detail-oriented - quality and precision-focused
- Innovative - innovative and risk-taking
- Outcome-oriented - results-focused with a strong performance culture
- Stable - traditional, stable, strong processes
- Aggressive - competitive and growth-oriented
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